About Us
We are a growing security installation business based in Wetherill Park Sydney, specialising in security systems for residential and commercial clients. With a small, skilled team of technicians, we pride ourselves on reliable service, quality workmanship, and strong customer relationships.

The Role
We’re looking for an organised and proactive Scheduler / Service Coordinator to manage the day-to-day operations of our installation team (3 technicians). This role is central to keeping our jobs running smoothly, customers informed, and our team productive.

Key Responsibilities

• Schedule and coordinate daily jobs for 3 field technicians

• Communicate with customers to confirm bookings and provide updates

• Prepare and send quotes/estimates for installation and service work

• Respond to service enquiries via phone and email

• Prioritise urgent jobs and manage schedule changes

• Liaise with technicians to ensure efficient job completion

• Maintain accurate job records and customer details

• Assist with general admin as required

• Provide accounting support and instructions to our accounting officers

About You

• Strong organisational and time management skills

• Excellent communication (phone and email)

• Ability to multitask and adapt in a fast-paced environment

• Experience in scheduling, dispatch, or service coordination (preferred)

• Experience in trades, security, or field services (highly regarded)

• Comfortable using scheduling software, email, and basic admin systems

• Problem-solver with a customer-first attitude

Experience with 'Tradify' or other scheduling platforms and 'Quickbooks' will be an advantage.

What We Offer

• Supportive small team environment

• Stable, long-term role

• Opportunity to grow with the business

• Competitive salary based on experience

• Work from home and from office options