About Us

Bangalow Licensed Post Office is one of the Northern Rivers’ leading and fastest-growing Licensed Post Offices. We provide a comprehensive range of Australia Post services to our local community and business customers, including parcel and mail services, passport applications, identity services, banking services and retail products.

We are proud of our strong reputation for customer service and our commitment to supporting local residents and businesses. As our business continues to grow, we are seeking a friendly, reliable and customer-focused Casual Counter Operator to join our team.

About the Role

As the face of our business, you will play an important role in delivering outstanding customer service and helping customers access a wide range of Australia Post services.

Your responsibilities will include:

• Providing excellent customer service at the counter

• Processing parcel and mail transactions

• Assisting customers with banking and bill payment services

• Processing passport applications and identity services

• Retail sales and merchandising

• Maintaining accuracy when handling cash and customer information

• Supporting the day-to-day operation of the Post Office

Essential Requirements

• Excellent customer service and communication skills

• Strong attention to detail and accuracy

• Reliable, honest and professional attitude

• Ability to work efficiently in a fast-paced environment

• Basic computer skills

• Ability to obtain and provide a National Police Check

• Must be an Australian Citizen or Permanent Resident and eligible to undertake Australia Post Passport and Electronic Identity Services (EIS) accreditation and training

Highly Regarded

• Previous Australia Post or Licensed Post Office experience

• Previous experience in retail, banking, government services or customer service roles

• Experience handling cash and EFTPOS transactions

What We Offer

• Competitive rates of pay based on experience and qualifications

• Supportive and friendly team environment

• Comprehensive on-the-job training

• Valuable experience across a wide range of Australia Post services

• Opportunity to obtain Passport and EIS accreditation

• Flexible casual hours with the potential for additional shifts for the right candidate

• Opportunity to join a growing and respected local business

If you enjoy helping people, take pride in providing excellent customer service, and are looking to join a welcoming community-focused workplace, we’d love to hear from you.

Please apply through SEEK with your resume and a brief cover letter outlining your relevant experience and availability.