Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities

• Troubleshoot issues on Live production systems with usage of tracing/analysis tools. Should be fully process driven and should show keen interest in SLAs, KPIs and customer success.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job Requirements

• Candidate should be a BE with experience of 6 to 10 years in Mobile telecom Technologies from Operations/deployment domain.
• Should have extensive experience in IMS network products like I/S CSCF, TAS, SBC, IPSMGW, RCS/RMS, HSS.
• Experience on IMS core network and Ap​plication Servers is a must.
• Hands-on experience on Virtualized node installation/deployment (VMs). And shld be well versed in Linux hands on.
• Protocol knowhow : SIP, MSRP, Diameter, MAP, HTTP, SOAP, DNS
• Should have Customer production nodes troubleshooting experience.
• Can have experience testing of the products or Solution End to End.
• Should have hands-on experience on Virtualized node installation/deployment (VMs)​
• Should have excellent Oral and written communication to handle customers and also to co-ordinate internal across teams and geographies​
• Should have experience working on MySQL database queries and should be very comfortable on Linux environment. ​
• Should have good automation skills like Shell Scripting, Python etc.
• Good understanding of Cloud environment like Openstack, AWS, Azure.
• Good understanding of micro services.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.