Senior Engineer - Technical Support & Deployment (IMS)
Mavenir
IT, Customer Service
Gurugram, Haryana, India
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systemsKey Responsibilities
- Strong experience in end-to-end deployment and system integration
- Proficiency in configuration management and inter-system validation
- Ability to perform detailed troubleshooting and root cause analysis
- Experience in automation scripting for deployment and operational tasks
- Understanding of SLA tracking, escalation handling, and delivery timelines
Job Requirements
Hands-on proficiency in using Linux Commands - specifically familiarity with sed, cut, grep commands (familiarity with different options to use)
Strong Unix / Linux OS concepts
Certification in RHEL / RHCE is mandatory
Very good understanding of networking concepts
Good communication and interpersonal skills
Willingness to learn and ready to take up new challenges and ready to work in demanding environment
Bachelor’s/master’s degree in EE, ECE or equivalent from reputed institutions with minimum 5 years of relevant experience
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.