About the Job:

Client Success Associate is a role that manages both supportive and primary tasks

and activities in the successful launch of client programs. This highly motivated and

detail-orientated individual is solution-oriented and highly focused on program

execution.

A successful CSA is a proven individual contributor able to determine an execution

path when confronted with ambiguity and unique circumstances. They are

responsible and accountable for the successful launch of all client contracts.

Client Success Associate is a key stakeholder in any escalations or troubleshooting

needs. They collaborate closely with various internal teams such as CSMs, Sales,

Clinical Solutions, Creative, Analytics, Operations, Finance, Network and Legal and

may be a point of contact for critical technical issues with Engineering, Product

Support and Data Architecture.

Role Responsibilities:

· Execute implementation tasks and activities for program launches

· Contribute to the development and maintenance of internal processes and documentation needed for efficient operations

· Manage and internally present timelines and status for assigned programs

· Provide “best in class” service

· Leverage internal business applications to track activities and status toward program launch

Serve as internal advocate for client goals and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework

· Pull monthly client reporting, review for issues and deliver final versions to CSM

· Operate with a commitment to streamlining process, reducing friction and increasing quality

· Operate within the published Client Success Framework

· Provide clear & timely communications across modals

· Build strong stakeholder relationships and set appropriate expectations with said stakeholders, negotiate timelines and ensure all deadlines are achieved

· Operate with a strategic mindset for program launches

· Troubleshoot and resolve program issues, escalating appropriately as needed

· Participate and/or drive program troubleshooting efforts within the organization

· Participate in and contribute to internal strategic planning sessions when requested

· Contribute to special projects in collaboration with other departments when assigned

Participate in client meetings when requested

Qualifications & Experience

• Bachelor's degree, or equivalent experience
• 2+ years Project Management experience
• 2+ years pharma DTC advertising experience
• com experience a plus
• Skilled at understanding and working with data

Company Values

• Operate with Integrity. Do what’s right, even when no one is watching.

• Innovate with Passion. Believe in the power of innovation to create positive change.

• Seek to Solve. Tackle challenges head-on.

• Commit to Continuous Improvement. Challenge ourselves to be better every day.

• Leverage Collective Strengths. Work as a team to foster open and transparent communication.

What you’ll get:

• Unlimited Flexible Vacation Plan

• Work where you are most productive – at home or in our offices

• Comprehensive medical, dental, and vision coverage

• 401(k) with company match

• HSA/FSA
• Life, AD&D, long-term disability, and short-term disability insurance

We value equality and equity

At MedAdvisor Solutions, we don’t just accept difference – we leverage it as collective strength. Our goal is to be a diverse workforce that is representative, at all job levels, of the customers we serve.

MedAdvisor Solutions is an equal opportunity employer. Applicants will not be discriminated against because of race, color, national origin, age, gender identity, gender expression, sexual orientation, genetic information (including characteristics and testing), marital status, pregnancy (including childbirth and related medical conditions), physical and mental disability, religion, military and veteran status, and any other characteristic protected by applicable law. Diversity and inclusion among our team are integral to our success and we support a workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. If you need accommodation, please contact Peopleandculture@MedAdvisorSolutions.com

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.