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IT & Business Systems Support

Nomad Digital

Nomad Digital

IT, Customer Service
Newcastle upon Tyne, UK
Posted on Thursday, June 6, 2024

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Overview:

Nomad Digital are currently recruiting for an IT & Business Systems Support to join our IT division in Newcastle. The successful person will be responsible for supporting the Nomad IT team in providing IT services to the company globally.

This role will be based from our Newcastle head office with a hybrid working arrangement.

Essential Duties and Responsibilities:

  • Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and Telephone system.
  • Provide support via phone, email and face-to-face and within the set SLA
  • Assist in the investigation of security tickets and the implementation of new systems to improve security
  • Provide support on projects as identified by the IT & Business Systems Administrator/Supervisor
  • Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.
  • Assist with the tasks associated with Nomad’s new starter and leaver procedure
  • Provide general hardware and software support across a wide range of devices
  • Work with the team to maintain the software and hardware asset management system
  • Produce reports on system usage and display management information
  • Analyse incident trends and proactively look for solutions to reduce support tickets
  • Produce knowledge articles for the team and end users on common issues and known problems

Qualification requirements:

  • Graduate with a Business and IT background or relevant IT apprenticeship
  • ITIL Foundation

Experience Requirements:

  • Good working knowledge of Microsoft Windows 10 & 11
  • Good working knowledge of PC hardware and diagnosing and resolving hardware and software issues.
  • Good working knowledge of Microsoft Office 365 applications including Visio and Project.
  • Good working knowledge of Windows Mobile, Android and Apple iOS devices
  • Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure Entra, Defender and troubleshooting OneDrive for Business
  • Understanding of SIP telephone systems
  • Working knowledge of SharePoint preferably administrating via SharePoint Online
  • Working knowledge of ERP systems such as NetSuite
  • Experience with Windows PowerShell
  • Experience with Linux and Apple operating systems desirably but not essential
  • Knowledge of current trends in IT systems and security
  • Experience of dealing with the needs of a diverse workforce with a wide range of IT skills
  • 12 months experience working in an IT/Desktop Support role

Other Essential Requirements:

  • Good understanding of the ITIL framework
  • Good understanding of ISO 27001 and GDPR
  • Good interpersonal skills

Key Behavioural Competencies:

  • Attention to detail
  • Ability to work well in pressurised situations
  • Excellent customer service
  • Ability to work to set deadlines
  • Ability to think pro-actively in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to multitask effectively ensuring timelines are met
  • Positive ‘can do’ attitude

Benefits

  • Health Care Cash Plan.
  • Life Assurance.
  • Critical Illness Cover
  • Contributory Pension Scheme via Aviva.
  • 25 Days of Annual Leave with enhanced leave based on tenure.
  • Annual Leave Purchase Scheme
  • Employee Referral Scheme / Employee Recognition Scheme.
  • Company Sick Plan.
  • Hybrid Working Model - The role will consist of a mix of working from home and being in our Newcastle Head Office.

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.