Nomad Digital are recruiting for a Field Service Engineer to join our Operations & Maintenance Team - the role is based in Newcastle Upon Tyne, UK.

What will I be doing?

The Field Service Engineer’s role is to provide mobile network solutions within the rail sector and will expand upon their existing networking skills and introduce both In-house and 3rd party technologies. This role requires an individual with a minimum three years IT support/Engineering maintenance experience and who promotes a flexible working attitude.

The role will require a flexible individual willing to travel as the work cannot be done on a fixed 9 to 5 work schedule, so a flexible approach to fit the demands of the train environment is required and will work on a rotational shift basis which includes nights and weekends.

Who we are?

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

• Experience in working in the railroad and train industry is preferred
• Exceptional troubleshooting and problem solving skills while maintaining a business level view towards resolution;
• Demonstrable IP Networking knowledge
• Ideally experience in the rail environment with an appreciation of rolling stock regulations.
• Experience and knowledge of 802.11 technology
• Demonstrable experience with RF technologies
• Experience of device configuration
• Client facing skills are essential with good planning, co-ordination and proven hands-on experience.
• Experience working remotely and unsupervised in cooperation with HQ
• Work will be undertaken on a shift pattern based system and will require both day and night shift working.
• Experience of working with SLAs
• Experience of receiving and updating incidents via a Trouble Ticket tool
• Travelling around the Netherlands to various depots, therefore, a clean driving license is required
• Able to troubleshoot and undertake cause analysis reviews to determine faults

Experience and Qualification requirements:

• IT Networking background
• Previous experience working as a 2nd line field technical support desirable (not from an office)
• Health and Safety certificate for the rail sector desirable
• Clean Driving Licence
• Working knowledge of Microsoft products including Excel and Outlook
• Knowledge of Linux based systems and CLI desirable
• Experience of supporting networking and IT equipment
• Customer focussed

Key Behavioural Competencies:

• Ability to organise and prioritise workload and meet deadlines
• This is a train and trackside role which requires the problem solving of faults via diagnostics both remotely and on-site, these faults are notified via phone, email or a fault management system.
• The incumbent will undertake hardware and software upgrades and failure replacements where appropriate.
• Works closely with the project team to design solutions at both the pre and post sales stages;
• Responsible for selecting equipment to match project requirements;
• Responsible for configuring and implementation equipment to match the design objectives and timelines;
• Responsible for building test specifications and undertaking test cycles;
• Managing the handover to client or in-house support staff including training;
• In-house installation and rollout of various network products;
• Troubleshooting and 3rd line support to In-house and 3rd party customers;
• Responsible for factory acceptance testing and on-site acceptance testing within specified timelines;
• To liaise with manufacturers to resolve hardware and software issues
• Good communication both written and verbal with high level of understanding of how to communicate in a professional manner with customers
• To work with equipment that has been removed and suspected that it is faulty and undertake testing to determine if the equipment needs to be returned to the manufacturer for replacement/resolution.
• Knowledge of Root Cause Analysis techniques and ability to apply them to real world scenarios
• Ability to learn new technical skills quickly and retain the knowledge to be able to apply these skills at the appropriate time
• Proactive individual with a passion to deliver a high quality service to Nomad customers.
• Wants to learn new technical skills and utilise these skills.
• Ability to multi-task and switch between tasks without losing track of promises and deadlines that they have committed to.

In return you'll get the opportunity to work with a passionate group of colleagues worldwide, whilst helping transform the transport industry and working with innovative connectivity technologies. We'll also invest in your professional development and continued opportunities for networking and professional certification.

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.