Overview

Penguin Solutions is currently seeking a Program Manager to drive and lead customer-facing programs in our fast-paced, rapidly growing AI Factory business. The Program Manager has two critical responsibilities: 1) Deliver revenue as planned and 2) Exceed customer expectations to retain and grow our existing customer base. They serve as the Voice of the Customer to other Penguin departments.

Responsibilities

• Manage cross-functional programs in a matrix organization including hardware, software, and services components.
• Tackle complex problems with a strategic mindset that balances internal and external priorities.
• Perform active risk identification and risk mitigation strategies to meet customer and revenue obligations.
• Drive key program management deliverables including kickoff meetings, project plans, lessons learned, internal and external communications, etc.
• Provide day-to-day coordination and quality assurance for projects and tasks.
• Define and own program metrics and key performance indicators.

Qualifications

• Bachelors in engineering, computer science, or business.
• 5+ years of experience leading customer-facing programs.
• Demonstrated success leading cross-organizational programs and holding teams and individuals accountable to timelines and deliverables.
• Excellent communication and emotional intelligence (EI) skills.
• Detail oriented.
• Ability to operate autonomously in a complex, ambiguous environment.
• Keen experience to identify problems and proactively work towards solutions.
• Project Management Professional® and Certified Scrum Master® certifications preferred.
• Software management experience is a plus.

Location

This is a remote position in the United States with preference given to candidates in the Richmond, VA area.

Travel

Up to 30%.

Compensation & Benefits

The base pay range that the Company reasonably expects to pay for this position in the United States is $116,000 - $137,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Diversity and Inclusion Statement

We are committed to creating a diverse environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.