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Lab Support Coordinator



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Customer Service
Stevenage, UK
Posted on Tuesday, January 16, 2024

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Lab Support Coordinator

Stevenage United Kingdom

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Location Stevenage, GB Job ID REQ-052128

Job Purpose:

We are looking for a highly motivated Lab Support Coordinator to provide critical lab support as part of a PerkinElmer lab service team at customer site in Stevenage. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. The Lab Support Coordinator will typically lead the coordination of services for a designated building or location.

Key Responsibilities:

  • Provide time back to the customer through delivery of:

  • Being the first point of contact reception service

  • Delivering orientation for new staff or visitors in their area(s) of support

  • Providing proactive laboratory and corridor checks, acting and reporting on findings

  • Raising and monitoring tickets to enhance the science in their areas

  • Providing continuous improvement initiatives through 5S/Lean6σ methodology

  • Conducting customer led lab safety checks

  • Participating in customer led audits and inspections and providing administrative support

  • Transporting engineers to and from the customer and the laboratory in which they are working

  • Receipt and storage of deliverables in their areas

  • Raising sample shipments utilising customer shipping programs

  • Transfer of samples around site to their necessary places

  • Build relationships with customers, colleagues and service partners to provide a collaborative approach to the operational management of the lab space.

  • Meet regularly with key stakeholders (lab staff, service partners, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.

  • To provide timely communication to lab users on impact of any site service work.

  • Attend relevant meetings. (e.g. team meetings, laboratory user meetings)

  • To share the success of the team and the support provided.

  • Escalate new service request from the customer through the appropriate reporting lines.

  • Supporting the LSC Area Supervisor ensuring training packets and process flows of additional site specific responsibilities are kept up to date.

  • To attend training sessions appertaining to the post and ensure this training is documented.

  • Collates metrics for KPIs, relevant metrics, SLAs and weekly tasks.

  • To adhere to all company & client policies, procedures, site rules and regulations.

  • To comply with all company & client procedures relating to health & safety & safe working practices.

  • To uphold PerkinElmer’s Core Values and demonstrate the key behavioural anchors.

  • Carry out any other reasonable request as deemed necessary by line manager.


  • Deliver exceptional customer service.

  • Build long term relationships, working collaboratively with all colleagues, customers and clients.

  • Clear and concise written and spoken communication skills.

  • Good IT skills.

  • Exceptional organisational skills.

  • Self-motivated with the ability to work under pressure to balance conflicting deadlines.

  • Excellent problem-solving capabilities and ability to make clear decisions.

  • Aptitude for technical and practical matters.

  • An aptitude towards health and safety, driving health and safety culture.

  • Be a good team worker demonstrating loyalty and commitment to the team members.

  • Preferred experience within the pharmaceutical industry adhering to regularity standards. E.g. good document practices.

  • A good standard of education. GCSE grade A to C or equivalent in Maths and English.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

"PerkinElmer is committed to making the world a better place, from helping improve the environment to the health of people around the world. It is a company with strong values."

This job is no longer accepting applications

See open jobs at PerkinElmer.