Responsibilities

• Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services which apply to our products in the field.
• Building and maintaining strong customer relationships
• Developing new business through the sale of new service agreements, service agreement upgrades, and instrument add-ons to existing contracts.
• Assisting and supporting local sales representative to secure new instrument orders.
• Contributing to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, billable training opportunities and consumables.
• Maintaining up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.
• Being accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Taking an active role in developing technical skills and soft skills required to maintain and enhance PerkinElmer’s value proposition to the customer and ensure best in class service is provided.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.