New Delhi India

Responsibilities

Location New Delhi, DelhiIN Job ID REQ-053319

 The job holder should impact positively on the overall performance of the

Customer Service Department by planning and executing work in an effective

and efficient manner, providing the highest levels of customer service support

and the best possible financial performance

• To fulfill aftersales needs of customers in the assigned territory
•  To Maintain response time & downtime as per the SLA to assigned customers
•  Accountable for instruments installation and Warranty service in the Field.
•  Accountable for Billable service and promote the service contracts.
•  Accountable for Accessories & generating lead for Consumables sales
•  Develop and deliver a productivity strategy that contributes quarterly impacts to the business
•  Deliver actionable data driven insights to explore new areas of operational excellence.
•  Ensure all in-field activities are carried out safely complying with company
• environmental Health & Safety (EHS) guidelines and procedures
•  Perform field service as advised by the Group Leader, carrying out repairs,
• maintenance and installation of instrumentation and there accessories.
•  Provide highly visible customer support through the performance of on-site
• installation, troubleshooting, service, and repair of complex equipment and systems.
•  Develop Junior Engineers on handling equipment’s and customers
•  Execute preventive maintenance calls as scheduled.
•  Align personal working practices with the department’s performance targets.
• Actively demonstrate compliance with all team targets.
•  Maintain personal service spares issued and inventory records to the highest standard.
•  Ensure all anomalies are quickly and effectively reported and resolved.
•  Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.