Responsibilities

PerkinElmer is seeking a dynamic and experienced Customer Care Leader to lead and manage our Customer Care team of over 15 dedicated agents, across 6 countries (KR, JP, MY, SG, TH, AU) supporting both our sales and core-services business. As a Customer Care Leader, you will play a pivotal role in ensuring the delivery of exceptional customer service, continuous improvement of our Customer Care operations, and managing to SLA/KPI to deliver the expected results for the KOSJ region.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.