Customer Care Representative

South Korea

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Responsibilities

Location Guro-gu, SeoulKR Job ID REQ-055731

Responsibilities

Create, manage, and close Work Orders (WO) in the service management system.

Coordinate schedules and provide administrative support to service engineers.

Communicate with customers regarding service requests, scheduling, and status updates.

Prepare and maintain accurate and timely service-related documentation.

Update service records promptly to support accurate revenue recognition.

Collaborate with internal teams such as logistics, finance, and sales to ensure smooth service delivery.

Perform general administrative tasks to support the Service department.

Basic Qualifications

An associate degree or higher is required.
Preferred majors include Trade & Logistics or Office Administration.
The candidate must be comfortable and effective in customer interactions.
A minimum of one year of relevant work experience is preferred, and prior experience with SAP, ServiceMAX, and CPQ systems would be an advantage.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.

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