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Sr. Customer Support Engineer

PerkinElmer

PerkinElmer

Customer Service
Yokohama, Kanagawa Prefecture, Japan
Posted on Oct 3, 2025
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Working at PerkinElmer | Jobs and Careers at PerkinElmer

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Sr. Customer Support Engineer

Yokohama Japan

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Responsibilities

Location Yokohama, KanagawaJP Job ID REQ-055937

·Perform machine installation setup, training, and machine commissioning on new machine.

·Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.

·Responsible for scheduling and performing preventative maintenance.

·Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.

·Responsible to prepare and submit progress service & maintenance report.

·Ensure all service is completed within standard procedure.

·To support After Market team in delivering sales contract and consumable target.

·To trained junior employees and provide support when necessary.

To perform other ad-hoc duties assigned from time to time.

- Fluent Japanese (writing, reading, speaking /business communication level) is must.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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