Waterford Ireland

Responsibilities

Location Waterford, IE Job ID REQ-056116

PerkinElmer are seeking a Customer Service Engineer who will be based on our client site in Waterford Monday - Friday. Preference will be given to candidates with certification in analytical instrumentation but we would also consider training candidates with previous user experience of HPLC systems.

Job Description:

• Ability to assess instrument performance trends and take proactive measures to avoid downtime.

• Understanding of Lean, Six Sigma, or other process improvement methodologies to streamline laboratory workflows and maintenance schedules.

• Provide recommendations for system upgrades, spare parts management, and new technology adoption to improve laboratory efficiency.

Ability to ramp up the technical skills of the team and act as engineer team lead

• Strong interpersonal skills to work effectively with cross-functional teams, including R&D, Quality Assurance, and Manufacturing.

• Ability to train laboratory staff on equipment maintenance, GMP compliance, and troubleshooting procedures.

• Excellent written and verbal communication skills for collaborating with internal and external partners and for contributing to regulatory audits.

• Performs service and routine maintenance.

• Carries out repairs, maintenance, installation and validation of instrumentation and their accessories.

• Provide onsite user training on defined product groups.

• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.

• Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.

• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.

• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.

• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.

• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.

• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture

Education and Experience:

• Bachelor's degree in Chemistry, Chemical Engineering, Analytical Chemistry, or a related field.

• Minimum of 8 years of hands-on experience working with High-Performance Liquid Chromatography (HPLC) in a pharmaceutical or biotechnology setting.

• Deep understanding of chromatographic techniques, including HPLC, UHPLC, and related methods.

• Experience in Service with most common Manufacturers

Technical Skills:

• Extensive expertise in Preventative Maintenance of HPLC systems, including experience with troubleshooting and component replacement (pumps, detectors, columns, injectors).

• Experience in Validation and Verification activities for HPLC systems to ensure compliance with regulatory requirements.

• Strong background in Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) of chromatographic systems.

• Proficiency in using chromatography software such as Empower, or similar platforms.

• Ability to optimize chromatographic methods and troubleshoot issues involving poor peak resolution, pressure fluctuations, and column maintenance.

• Knowledge of current Good Manufacturing Practices (cGMP) and adherence to industry standards.

GMP Training and Compliance:

• GMP certification or extensive training with proven experience in working in GMP compliant environments.

• Thorough understanding of regulatory guidelines, such as FDA, USP, and ICH, as applicable to HPLC method development, validation, and equipment maintenance.

Validation and Documentation:

• Experience with the development, execution, and review of validation protocols and procedures for analytical instruments.

• Ability to write, review, and approve SOPs, equipment calibration records, maintenance logs, and validation reports.

• Proven capability to execute instrument qualification activities and create comprehensive documentation for audits.

Analytical Expertise:

• Strong analytical skills in troubleshooting HPLC systems, including identifying root causes of system failures or performance issues.

• Ability to develop and implement preventative maintenance programs that improve system reliability and performance.

Experience with risk assessment and mitigation strategies for HPLC equipment maintenance and operation.

Audit Readiness:

• Experience supporting internal and external audits, with a focus on instrument qualification, calibration, and maintenance records.

• Familiarity with data integrity principles as they relate to chromatography data systems, ensuring compliance with 21 CFR Part 11.

Safety and Compliance:

• Adherence to safety protocols, proper handling of chemicals, and disposal of waste according to established safety guidelines.

• Knowledge of laboratory best practices to maintain a safe working environment and compliance with company and regulatory standards.

Preferred Qualifications:

• Certification in analytical instrumentation from a recognized vendor (e.g., Agilent, Waters).

• Experience with Waters Alliance, Agilent 1260/1290 systems, or other major HPLC manufacturers.

Experience with method development and transfer processes within the pharmaceutical industry.

• Familiarity with data automation, remote monitoring of systems, and emerging technologies in chromatography.

Working Conditions:

• Must be willing to work in a laboratory environment, including occasional work outside of regular business hours to address urgent maintenance needs.

• Ability to stand for extended periods, lift equipment components, and perform physical tasks associated with equipment maintenance

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.