Collegeville, Pennsylvania

Responsibilities

Location Collegeville, PennsylvaniaUS Job ID REQ-056590

The Lab Instrument Support Functional Lead works closely with the Regional Lead(s) serving as second point of contact for department questions and concerns and is responsible for the management of the Lab Instrument Support (LIS) Engineering Team supporting our customers. This role will ensure the LIS engineering team, at all sites are delivering the same quality of work and customer responsiveness required and also work with the various OneSource department Leads regarding activities carried out at each respective customer site, and work as part of a team to meet, track and report critical metrics and KPI’s.

Key Responsibilities

This role is responsible for the Lab Instrument Support Engineering team. This team is responsible for carrying out the service activities for customer equipment within identified timelines as well as ensuring accurate and timely completion of all associated paperwork/documentation.

Customer Support

• Ensure adequate planning and coordination of coverage to meet customer needs and achieve established operational metrics
• Actively participate in compiling monthly and quarterly reports per the KPI/SLA requirements
• Ensure that resources are deployed consistently with defined objectives to meet customer demands
• Act as a liaison between on-site staff and support to escalate critical issues • Work with on-site and back-office teams to obtain data, integrate, format and present to the customer
• Work in collaboration with employee health and safety to ensure a high level of safety is maintained in at the site.
• Collaborate with the Customer and PerkinElmer staff to ensure quality and compliance at the site. Position Description
• Develop customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.

Leadership

• Coach and train staff at client location regarding best-in-class customer support
• Provide clear, continuous communication regarding identifying site support
• Collaborate with Regional Lead(s) to drive talent development, overall business performance, and succession planning.
• Accountable for all assigned staff managerial duties; facilitate interviews, prepare for employee onboarding, obtain and approve expense reports, review/approve time-off, etc.
• Present to the Regional on-site team training with cross-training initiatives and opportunities.
• Attend floor/building oversight meetings.
• Facilitate weekly team lead meetings, as well as one on ones, performance reviews/evaluations
• Address disciplinary and/or performance concerns when necessary in accordance with company policy
• Identify and/or create SOP’s, Work Instructions and documentation to ensure the team conduct activities in a consistent and reliable manner

Mentoring

• Provide guidance and basic oversight to partner sites and the dedicated leads.
• Provide advice and feedback on processes and potential areas of improvement.
• Escalate any concerns to the Regional Lead in a timely manner.
• Establish recurring 1:1 meetings.
• Travel to the partner site, depending on identified business needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience. Business or Management Degree also meets criteria.
• Minimum of 5 years in a leadership or supervisory role, including site leadership or management.

Preferred Qualifications:

• Experience of working in a compliance-driven environment.
• Experience using Microsoft 365, including Outlook, Teams, Word, Excel and others. • Strong communication skills both written and verbal.
• Self-motivated and ability to work under pressure to prioritize conflicting deadlines. • Service orientated attitude combined with innovative thinking.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Experience working in a research laboratory environment is a must, with experience within the pharmaceutical industry as highly preferred.
• Strong interpersonal skills; strong team player with customer satisfaction focus.
• Ability to operate a personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
• Knowledge of 5S and/or 6 sigma principles is a plus.

Working Conditions

• The primary working conditions associated with this position is dependent on the specific customer site and the types of services we support at the site. Conditions can vary anywhere from office areas, lab spaces, to freight elevators etc.
• Employee may be required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include; Identifying, handling, generating, accumulating, storing, labeling.
• Ensure safety, security, and the environment in all aspects of the daily activities, and any potential safety hazards are addressed and corrected immediately.
• Understand the ergonomic relationship between people, equipment, and working environment.
• Must be able to remain in a stationary position 2-3 hours in laboratory areas.
• The person in this position needs to occasionally move inside and outside the lab
• Reach above/below the shoulder, bend at the knees and waist.
• Frequently moves up to 25 pounds of laboratory equipment and machinery.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Use of personal protective equipment in laboratory

The annual compensation range for this full-time position is $100,000to $110,000.The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.