Responsibilities

• Operate billing and invoicing processes for post-warranty service orders promptly after the field engineer completes on-site work, ensuring alignment with contract terms and pricing policies.
• Conduct regular follow-ups with customers and internal stakeholders to ensure timely payment collection, and resolve payment discrepancies.
• Complete accurate system data entry for completed service orders, including labor hours, parts usage, and customer information, and conduct final settlement with customers to close the order cycle.
• Assist the service team in achieving quarterly and annual performance targets by supporting order closure, revenue recognition, and customer retention initiatives.
• Maintain detailed records of all AR activities, customer communications, and order statuses to ensure full audit trail and compliance with company policies.
• Handle incoming customer inquiries via the 800 call center, including service status updates, billing questions, and general support, with a focus on first-call resolution and customer satisfaction.

• 现场工程师完成服务后，及时操作质保期外订单的开票流程，确保符合合同条款与定价政策。
• 定期跟进客户及内部相关方以确保及时回款，解决付款差异问题。
• 核对已完成服务订单的系统数据录入（含工时、备件使用、客户信息等），并与客户完成最终结算以闭环订单。
• 通过支持订单闭环、收入确认及客户留存工作，协助服务团队达成季度及年度业绩目标。
• 详细记录所有应收账款活动、客户沟通及订单状态，确保完整审计轨迹并符合公司制度。
• 处理800呼叫中心的客户来电咨询，包括服务进度更新、账单疑问及常规支持，以首次解决率和客户满意度为核心目标。

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.