Director – Master Data Management (MDM)

Key Responsibilities:

1. Enterprise MDM Strategy & Ownership

Define and own the enterprise MDM vision, strategy, and roadmap for Product and Customer domains.
Establish EBX as the authoritative system of record and ensure consistent adoption across business units.
Align MDM strategy with business priorities, regulatory requirements, and digital transformation initiatives.

2. Run Operations & Service Excellence

Own MDM run operations globally, including SLAs, KPIs, service quality, and escalations.
Ensure operational stability while enabling speed and agility for business change.
Drive reduction of manual work, exceptions, and recurring operational issues.

3. Data Governance Leadership

Design and institutionalize a formal enterprise Data Governance model.
Establish and chair the Data Governance Council, with senior business and IT representation.
Define and enforce data ownership, stewardship, policies, standards, and RACI models.
Ensure governance is pragmatic, scalable, and business-aligned—not bureaucratic.

4. Data Quality & Executive Dashboards

Own MDM and Data Quality (DQ) dashboards for Customer and Product domains.
Establish baselines, targets, and executive reporting for data quality metrics.
Drive measurable and sustained improvements in data accuracy, completeness, and consistency.

5. Customer MDM Transformation

Lead completion of EBX platform upgrades and modernization.
Improve Salesforce data quality by redesigning SAP → Salesforce Account data flows.
Enable bulk-load and mass account creation across MDM, SAP, and Salesforce.
Implement legal-entity hierarchies for strategic customer accounts.
Resolve major business pain points, including re-implementation of Push-to-SAP.

6. Product MDM Transformation

Establish and scale a Product MDM Center of Excellence (COE) in Pune.
- Hire, mentor, and lead PMDM teams
- Initial on-site leadership presence to establish operating model
Drive tooling and process enhancements (e.g., Storm, local part creation).
Lead updates to product documentation, forms, workflows, and lifecycle controls.
Strengthen governance for ITC, COO oversight, HS/HTC, and ECCN compliance.

7. Data Model & Architecture Governance

Lead enterprise data model rationalization aligned with eCommerce, CPQ, and Salesforce.
Eliminate redundancy, inconsistency, and data duplication across systems.
Ensure clean, canonical master data integration across SAP, Salesforce, CPQ, and downstream platforms.

8. Transformation, Simplification & Technical Debt Reduction

9. Executive Business Partnership

Act as a trusted advisor to senior leaders across Sales, Product, Supply Chain, Finance, Compliance, and Operations.
Translate strategic business needs into scalable MDM and governance solutions.
Influence decision-making across functions without relying on direct authority.

Required Qualifications & Experience

15–20+ years of experience in MDM, Data Governance, or Enterprise Data Platforms
Proven leadership of large-scale Product and Customer MDM programs
Strong experience with TIBCO EBX or comparable enterprise MDM platforms
Deep exposure to SAP, Salesforce, CPQ, and enterprise integrations
Track record of leading global, cross-functional transformation initiatives
Experience building and scaling teams, COEs, and vendor ecosystems

Preferred Characteristics

Deep functional and technical understanding of MDM from strategy to execution for large & complex organization
Effective stakeholder management, particularly with Sales leadership, Operations, Procurement and global IT counterparts.
Proactive, hands-on leader with a continuous improvement mindset and strong sense of ownership.
Capable of balancing day-to-day operational needs with long-term streamlining.
Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.

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