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Warehouse & Inventory Management

• Manage and oversee warehouse operations performed by third-party logistics (3PL) providers.
• Monitor inbound receiving, put-away, storage, picking, packing, and outbound fulfillment activities.
• Ensure inventory accuracy through cycle counts, stock reconciliation, and root-cause analysis of inventory discrepancies.
• Review inventory and safety stock levels and assess storage requirements, warehouse capacity, and space utilization.
• Identify opportunities to improve inventory organization, storage efficiency, and warehouse processes.
• Support annual physical inventory and internal audits.

3PL & Logistics Vendor Management

• Manage and monitor the performance of 3PL providers, customs brokers, freight forwarders, and transportation providers.
• Establish and monitor service levels and operational KPIs for logistics service providers.
• Conduct regular performance reviews and identify service gaps, operational risks, and improvement opportunities.
• Drive corrective actions and continuous improvement initiatives with logistics partners.
• Support the evaluation and implementation of alternative or additional logistics and warehouse solutions when required.

Import & Customs Operations

• Coordinate and oversee inbound international shipments and import customs clearance activities.
• Work closely with appointed customs brokers and logistics providers to ensure timely and compliant customs clearance.
• Review import and shipping documentation and resolve customs holds, documentation issues, and shipment discrepancies.
• Maintain working knowledge of applicable Korean customs requirements, FTA requirements, and relevant trade regulations.
• Monitor customs clearance performance and identify opportunities to improve clearance lead time and compliance.

Transportation & Delivery Management

• Coordinate and monitor domestic transportation, including parcel, courier, and dedicated truck deliveries.
• Monitor delivery performance and proactively manage delays, damages, shortages, and claims.
• Identify opportunities to improve transportation efficiency, delivery reliability, and logistics costs.

Logistics Performance & Continuous Improvement

• Develop and monitor logistics KPIs including inventory accuracy, warehouse performance, customs clearance lead time, on-time delivery/OTIF, and logistics costs.
• Analyze operational data to identify bottlenecks, root causes, risks, and improvement opportunities.
• Lead or support continuous improvement initiatives across warehouse, inventory, transportation, customs clearance, and 3PL operations.
• Collaborate with Customer Care, Commercial, Service, Finance, Planning, Global Logistics, and Trade Compliance teams to improve end-to-end logistics performance.
• Maintain logistics-related transactions and operational data in SAP or other relevant systems.

Trade Compliance

• Support compliance with applicable Korean import/export regulations and company Global Trade Compliance policies.
• Coordinate with Global Trade Compliance/ITC teams on classification, licensing, import/export controls, and regulatory requirements.
• Maintain required trade compliance records and support internal or external audits as applicable.
• Identify and escalate potential trade compliance risks to appropriate stakeholders.

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