Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The PTC People Solutions organization consists of 4 regional People Solutions Teams (Americas, EMEA, India, and APAC) that provide both full-scope front line employee support within their assigned region, and a globally integrated level of support across all regions as needed.

Reporting to the Regional People Solutions Manager, with a broad range of HR knowledge and competencies, a People Solutions HR Advisor serves as the primary point of contact to assess, action, and/or resolve employee, manager, and People Team issues; in addition to managing defined workloads of varying low to high complexity as part of the HR service delivery model. HR Advisors are expected to draw upon a wide array of learned regulatory, policy, process, system, and people knowledges to deliver meaningful solutions with relative care, speed, and quality. Some individual and team workload quantities, complexities, and urgencies may fluctuate day-to-day, and week-to-week based on organizational cycles and environments; a People Solutions HR Advisor is capable of prioritizing, navigating, and actioning these fluctuations with adaptable agility to meet these varying and dynamic demands. Many HR Advisor core workloads are additionally consistent, straight-forward, and prescriptive on a generally ongoing basis – HR Advisors can transition hour-to-hour from managing standard straight-forward repeatable daily workloads of low urgency and complexity, to solving more high urgency, ambiguous issues that require thoughtful consideration, collaboration, and actioning. The role will be involved in supporting approximately 180 employees of PTC Japan. Therefore, close collaboration and coordination with the local HR team will be essential.

The APAC Region People Solutions team directly supports 800 employees and indirectly supports 7,000 global PTC employees in conjunction with the other regional People Solutions teams. The HR Advisor serves as the core competence for delivering the wide array of pre-defined HR services offered by the People Solutions organization and may additionally be assigned to unique and ill-defined activities and projects as an opportunity to stretch existing knowledge and experience in furtherance of ongoing capability development.

Example People Solutions HR Advisor Day-To-Day responsibilities:

(Possibly including, but not limited to)

• Balance Multiple People Solutions regional team workloads utilizing various Systems, Methodologies, and Processes to deliver a broad range of HR services relevant to the assigned region (and country if applicable)
• Act as primary Point-of-Contact to resolve employee Inquiries/Issues/Concerns through the ServiceNow Case Management System
• Participating in the Employee Lifecycle management, across onboarding, renewal, probation, transfer/relocation, retirement (pension) management and offboarding Experiences.
• Benefits, leave of absence, pension and time off support, tracking, and reporting
• Support for conducting annual stress checks
• Providing or Supporting Verifications of Employment
• Employee and Employment Document/Records Management, Retention, and Reporting Activities
• Monthly reconciliation of payroll data
• Maintenance, interpretation, and application of HR Knowledge Guides & HR Policies as appropriate
• Support Maintenance and/or Creation of Internal People Team Knowledge Base Content
• Provide needs-based solutions to the broader People Team where necessary to address a variety of identified issues, challenges, and/or workload demands
• Assist in Regional or Global People Solutions and People Team Projects/Programs as assigned

Preferred Traits, Skills, & Knowledge

• Self-Driven & Growth Oriented – acts and advocates for their own growth and development to ensure they have all the knowledge, tools, and skills needed to meet and exceed the demands of their role and build upon foundational knowledge to add to an ever-increasing skillset in efforts to expand their own capability and career opportunities.
• Highly Collaborative – working with others as a normal part of their work, wanting to explore other thoughts processes and viewpoints; and coming to conclusions that provides best-in-class support for PTC and all of its employees.
• Positive Team Oriented Mindset – can working both independently and on teams, with the ability to bring a positive attitude to their work.
• Curiosity – having a desire to investigate beyond the surface, expand their own knowledge, and to understand people, things, and processes on a deeper level. Curiosity and experiences are at the core of individual growth and development.
• Openness – aware that the People Solutions Teams, as well as the PTC People Team overall, is in a state of constant evolution, there is a level of change-agile mindset, adaptability, and learning-centric approach that is needed to be successful in this role.
• Strong Communicator – Must be able to interpret employee needs at all levels of the organization, and effectively communicate questions/solutions through various channels (email, phone, in-person, etc.) in the process of actioning and resolving issues/inquiries/activities.
• Influence through Relationship – building relationships with the People Solutions Teams, broader People Team, and the employees/managers we support is essential to finding success in this role.
• Customer-Centric Focus & Lens – understanding that the employee (customer) experience is at the forefront of everything the People Solutions teams do, will ensure actionable activities are delivered with relative care, quality, and speed – and will consider opportunities to improve the employee (customer) experience where appropriate to ensure the long-term success of PTC.
• Organized with Attention to Detail – the inquiries we review, the actions we take, the communications we send – all require a level of scrutiny to ensure we are delivering the right support in the right way.

Required Skills & Experience

Ideally, you will have the following skills/experience:

• 2-5 Years in an HR role (IT industry is helpful, but not required), and at least 4-8 years overall in a customer facing role (may include years in HR)
• Undergraduate College Degree in HR, Business Administration, or Related Field
• Basic understanding of relevant regional/local Labor Laws & Requirements
• Hands-on experience with HR Systems (Workday and ServiceNow helpful, but not required) and ability to learn new systems, processes, and policies with relative ease
• Intermediate Experience in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Language: Japanese (Native-level), English. (Chinese and Korean is helpful, but not required)

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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