Job Title: SuccessFactors Systems Specialist

Location: Farnborough

Role Type: Permanent – Full Time

Role ID: 19408

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as an SuccessFactors Systems Specialist at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

About the role:

We are looking to appoint a Systems Specialist within Enterprise Services supporting the global HR tool - SAP SuccessFactors landscape, incorporating Employee Central (including EC Time Off), Recruitment Marketing, Recruitment Management, Onboarding 2.0, Learning Management, Performance & Goal Management, Continuous Performance, Compensation Management, Succession and Development modules.

The SuccessFactors Systems Specialist will play a key role in supporting and maintaining the SAP SuccessFactors platform across its full module suite. This role involves, ticket management, troubleshooting, configuration, monitoring integrations, system health activities and ensuring compliance with established processes. Working closely with Senior System Specialists, you will develop hands-on expertise in system configuration and contribute to continuous improvement initiatives.

What will I be doing?

• Provide service management support for user-raised tickets across the full SuccessFactors module suite. Responsibilities include managing the support queue, diagnosing and troubleshooting issues, managing incidents, and collaborating with stakeholders to ensure timely resolution in accordance with agreed SLAs.
  Assign and maintain role-based permissions within the system, performing regular audits to ensure compliance with established policies and procedures
• Monitor SuccessFactors integrations, collaborating closely with internal Centre of Excellence teams and global third-party support partners to identify and resolve issues, ensuring successful and timely resolution
• Perform regular system monitoring routines using the integrated Check Tool to ensure system health and integrity, escalating issues to Senior System Specialists to determine the appropriate course of action
• Perform data imports as required to support incident resolution and change management activities, ensuring accuracy and compliance with established processes.
  Support testing activities for application development and system enhancements, including designing and executing test scripts and accurately documenting results.
• Support in maintaining system documentation, ensuring it is accurate, updated with any changes or new developments, and easily accessible to relevant stakeholders.
• Participating in half-yearly SuccessFactors release activities working along-side Senior Systems team members and 3rd party support partner to review and assess impact on existing functionality and identify potential enhancements.
• Develop capability to configure SuccessFactors by learning under the guidance of Senior System Specialists. Gain hands-on experience with modules, workflows, business rules, and other system components while strictly adhering to established change control processes.

Key Capabilities/Knowledge:

• Strong interest in HR technology and enterprise systems
• Superior analytical, evaluative, and problem-solving abilities
• Thorough, disciplined and detail focused
• Exceptionally self-motivated and directed and ability to set and manage priorities
• Excellent interpersonal, written and oral communication skills
• Ability to learn new technologies quickly and apply knowledge effectively
• Understanding of change control processes and compliance requirements
• Able to adapt pace of delivery to meet business requirements
• Highly customer focused and concerned with meeting and exceeding customer expectations
• Familiarity with SAP SuccessFactors (preferred but not mandatory)
  

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits:

• Matched contribution pension scheme, with life assurance
• Competitive holiday allowance, with the option to purchase additional days
• Compressed working option with Friday afternoons or alternative Fridays off
• Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. Several roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)