loans.com.au, one of Australia's largest fintech lenders for home and car loans, is part of the Firstmac Group which has grown from a small family business of 2 people to become one of Australia's leading lenders with more than 600 team members worldwide in 44 years.

About the Position

We have an exciting opportunity for an experienced and highly motivated home loan sales associate to join our dynamic phone based team. Our innovative Business utilises the latest technology and thrives in a fast paced and results driven environment.

Our Home Loan Sales Support team pride themselves on having flexible working arrangements, including working from home options, along with providing a supportive, diverse and collaborative working culture. Initial training will be conducted in the office environment. Join us for a balanced and supportive work experience!

Key responsibilities will include:

• Provide superior support to our customers throughout their loan process. Guiding them from application through to settlement by way of communicating with them over the phone and via our in-house developed ‘App’;
• Handle a large volume of in-bound calls and make a large amount of out-bound calls regarding the application status whilst managing multiple applications at any one time;
• Liaise with the Lending Manager, Loans Processing and Settlements teams to ensure efficient and quality processing of applications;
• Provide accurate responses to queries in relation to the application process, as well as its progress, to assist in the prompt processing of the application; and
• Utilise technology to provide outstanding customer experiences and drive sales productivity.

About You

We seek a proactive self-starter with at least 2 years of experience in a mortgage processing environment. A keen eye for detail and a strong focus on excellent service delivery is essential. Your success will hinge on your ability to efficiently solve problems on the go and present quick, workable solutions in a fast-paced, high volume setting.

About Our Company

The Firstmac Group is an award-winning leader in lending in Australia for home and car loans, with brands Firstmac, loans.com.au, CarLoans.com.au and car-buying service OnlineAuto.com.au. We're also leading the way in finance and property news with our media arm Infochoice Media Group including comparison site Savings.com.au, Your Investment Property Magazine and Your Mortgage.

Benefits

But we're much more than that. We're a social bunch and we host a number of events during the year. We're proud sponsors of the Brisbane Broncos with prize draws all season long, and we are also actively involved in our local community with our loans.com.au Women, Children & Community Program, designed to support Australian charities on their mission to raise awareness for important causes.

Our staff are encouraged to take an annual paid day to do charity work, as well as get involved in Quarterly Community Initiatives where we give back to a local cause.

Apply for this Position

To express your interest in this exciting opportunity, please send your Resume accompanied by a brief cover letter to Claire Barber at careers@firstmac.com.au Or click on the 'Apply Now' button below.

Applications close at 5pm on Friday 4th October 2024.