Your New Role

As a Loan Packager & Processor, you'll play a key role in helping clients navigate the home loan journey. You will work very closely with the brokers as a team unit to service and support the customer. You'll provide tailored loan solutions, manage applications, and ensure a seamless process from start to finish. Your day-to-day will include:

• Application Management: You'll be the backbone of the application process, ensuring everything runs smoothly from start to finish. Liaising with lenders and brokers to ensure timely approvals.

• Client Service: You'll liaise directly with clients on behalf of the Mortgage Brokers, acting as a trusted point of contact. Supporting clients with clear, proactive communication throughout their home loan journey.

• Quality & Compliance: Your attention to detail will shine as you prepare, manage, and submit accurate loan applications and compliance documentation

You'll be the go-to expert, empowering Australians to achieve their home ownership dreams! This is a fast-growing team. They have fine-tuned and figured out their niche, and 2025 is the time to scale, so you will enjoy the opportunity to learn new things, be exposed to new projects and fast track your career development.

Your New Employer

Our client is an online mortgage broker committed to helping Australians make informed home loan decisions. This industry leader is making waves in the home loan space! You'll join a company that values innovation, integrity, and client success. They value automation and a digital approach to help take away unnecessary tasks from their team, ultimately freeing them up to better serve clients.

This team is tight-knit and hard-working. They all share the same passion for the journey they’re on as an online brokerage and come together regularly to exceed milestones and celebrate success.

From an iconic inner suburbs office with panoramic city views, you'll thrive in a positive, supportive environment. Their customer-first approach means every team member contributes to a meaningful mission of simplifying finance and empowering lives.

About You

• You shine with customers – having outstanding customer service, communication skills and ethics.

• You have a growth mindset and value career development opportunities and learning new things.

• You care about your career, the customers you service and your team. A good team culture is very important to you.

• You’ve got the ‘know-how’ – experienced in the home loan application process, either packaging or processing within another brokerage or lending environment.

• You’re proactive & independent – you can keep busy without being told what to do and you’ll ask questions if you’re unsure of something.

• You thrive in an automated environment with evolving tech.

• You have excellent time management skills and prioritisation of workload.

Ready to make a difference in the lives of Australian home buyers? Contact Vitalii Lukianchuk on 0403 651 015 or send your CV to vitalii@platinumpeoplegroup.com.au to learn more about this exciting opportunity!