Role Overview:

An opportunity has arisen for a Junior Loan Processor & Customer Care Assistant to join us full time in our Collins Street office in Melbourne CBD. This role has been created to assist both the Managing Director and Customer Service Manager with administrational duties and assisting with the completion of the client experience from lead to settlement.

• Mentorship and Training: Receive mentorship from industry experts and access training from our senior team.
• Positive Impact: Make a difference by helping clients achieve their financial goals whilst providing an outstanding customer service journey.
• Become a well-rounded expert: Learn and gain knowledge in finance, money management, financial planning and more.

Join Smart Lending to kickstart your career in finance today.

Your New Company:

Founded in 2003 by Melissa Gielnik, Smart Lending has grown to become one of Australia’s leading mortgage broking firms, dedicated to delivering first-class lending solutions for Australians. Based at our Collins Street office in Melbourne CBD, our vision is to be widely recognised as a leading mortgage broking business in Australia, delivering exceptional service and innovative solutions for our clients.

Winning the 2024 MFAA Excellence Award for the Best Customer Service Office across Victoria and Tasmania, you will be joining a team of credible and award winning brokers dedicated to making the finance process seamless and easy for our clients, with the opportunity to start your career in finance.

Roles and Responsibilities:

• Managing internal workflow.
• Fostering strong relationships with our valued clients.
• Ensure client accounts are set up correctly.
• Coordinating settlements and communicating with solicitors, lending institutions, and other parties involved in deals.
• Ad hoc social media tasks and content creation for Instagram and TikTok, with direct reporting to the Marketing Manager.
• Guide and assist clients with the loan document process.
• Staying updated on market trends, regulations and industry best practices.

Skills, Experience and Qualification:

• Attitude over Experience: We value a positive and can-do attitude and offer comprehensive and extensive training from our senior team. This is a junior position so experience isn’t required, just a willingness to learn.
• Interest in Finance, Business or Property: A passion for finance and helping clients achieve their dream of homeownership is a must. Whilst prior experience is preferred to some degree, it isn’t necessary.
• Passion for Customer Service: You enjoy helping others, thrive in delivering outstanding customer service and have a high attention to detail.
• Multitasker and Self Motivated: You are self motivated, have the ability to work autonomously and in a fast paced work environment.

Why Apply?

• Compensation: Full-time salary with opportunities for promotions and continuous career progression.
• Benefits: Mandatory office shutdown over the Christmas / New Year period.
• Career: Opportunities for career development, paid training that supports your career progression, and mentoring from senior management.
• Work Environment: We recognise and celebrate both personal and professional achievements, value work-life balance, and ensure any extra hours worked are properly remunerated.
• Culture: Fostering a supportive and communicative environment with an open-door policy, senior management are always available for support. Team bonding activities such as lunches and quarterly planning days also happen.

Application Process:

• Submit your Resume and Cover Letter by emailing our Managing Director Melissa Gielnik on melissa@smart-lending.com.au - Do not apply via the seek “Quick Apply Button”.
• Short listed candidates will be contacted by our managing director for a zoom interview, followed by an in-person interview with our senior team.
• Submissions Close 19th January 2025.
  

If this sounds like you, apply today and join a company that values your professional goals and supports your career development.

Please note, only shortlisted candidates will be contacted about the outcome of their application.

Must be available to work from our Collins Street office 5 days a week.