Join our fantastic in-house Late-Stage Collections Team at NOW Finance!

NOW Finance is an Australian-owned, specialist provider of personal loans, offering our customers fee-free, value-for-money finance solutions. If you have strong Collections experience and are looking for an immediate start, this role might be for you!

As a NOW Finance Late-Stage Collections Officer, you will play a pivotal role in liaising with our valued customers, delivering excellent customer service and finding the best solutions for them.

With fantastic employee initiatives, benefits, and culture, this full-time, permanent role offers excellent job security and a great team environment.

Duties & Responsibilities:

• Conduct outbound and inbound collection calls in high volumes
• Successfully identify customers experiencing financial hardship
• Recommend alternative collection activities, such as hardship plans, repossessions, field calls, or legal action
• Conduct investigations and skip-tracing
• Take end-to-end accountability for accounts assigned to you
• Understand and comply with all regulatory requirements and quality standards
• Maintain strong attention to detail and integrity in all tasks

Key Attributes & Experience:

• Strong customer service skills, with experience assisting and responding to customers over the phone or face-to-face
• Experience in a collections environment, particularly supporting customers in financial difficulty
• Skip tracing experience and knowledge of skip tracing tools are desired
• Exceptional communication and interpersonal skills, with the ability to build rapport and navigate challenging conversations
• A solutions-focused approach and the ability to make informed decisions to resolve a customer’s financial situation
• Ability to thrive in a fast-paced environment, manage multiple priorities, and meet expectations

At NOW Finance, we support and encourage your personal and professional development. What we can offer you includes:

• A fun and energetic team alongside a supportive leadership team
• Opportunities for internal promotion and career growth
• On-the-job training and professional development
• A positive work environment with excellent office space, free coffee, and fruit

Benefits:

• An annual Wellness Day
• Flexibility after probation
• Access to our Employee Benefit Portal with discounts, perks, and wellness resources
• Discounted health insurance
• A substantial referral bonus
• Employee Reward and Recognition programs

Job Type: Full-time, permanent