• Full-time six-month contract | Potential for permanency
• Create & manage payment plans | Provide high level customer service
• Opportunity to join a supportive & expanding team | Located in CBD

About the company

Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year. Using industry-leading technology that is backed by a friendly team of experts, they deliver an exceptional funding experience that creates growth and provides peace of mind for broker partners and clients. In addition to insurance premium funding, Arteva also provide professional fee funding, business loan and invoice finance solutions.

About the role

With continuing rapid growth, an opportunity now presents for an experienced Inbound Customer Service Officer to join their expanding and close-knit team. Reporting to the Operations Manager, you will be responsible for providing a high level of service to clients, prospects and referrers through telephone and email correspondence. Additionally, you will manage and create payment plans, ensuring the appropriate procedures are followed.

Duties

• Answer inbound calls
• Action client requests
• Provide a high level of customer service
• Monitor work queues
• Manage payment plans
• Update client information into database

Skills & experience

• Effective time management and organisation skills
• Excellent written and verbal communication skills
• Thorough attention to detail
• Professional phone manner
• Commitment to relationship management and retention of clients
• Strong administrative and procedural skills
• Ability to manage repetitive tasks

Culture & benefits

• Stable 30-year history
• Social and hardworking team
• Staff acknowledged for their efforts and are empowered to make decisions
• Casual day Fridays

How to Apply

Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Tanisha Connelly quoting reference JO-2406-9423. Telephone enquiries are welcome on (08) 8100 8842.