• Full training provided, no banking/financial services experience required.
• Great work/life balance – after your 4 months in office training, enjoy working 3 days in the office and 2 from home.
• Monday to Friday, full time, permanent opportunities.

At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. In our Direct Lending Advisor role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.

In this role

You’ll join the team on 10th March, where we’ll provide comprehensive training to ensure you’re ready to hit the ground running. Based in our Parramatta inbound contact centre, you’ll engage with customers over the phone, creating a positive and memorable experience by delivering exceptional customer service. While these are Monday to Friday roles, after your 4 months full time in office training (standard business hours) you’ll need to be available to work between 8am – 7:15pm but for the first 12 months, you’ll be assigned the late shift 11am – 7:15pm.

In this role, you’ll provide customers with information about home lending products, helping them understand market comparisons and find the best rates and products for their needs. With the customer at the forefront, you’ll proactively address their needs, offering swift and efficient solutions, while ensuring a seamless, personal, and effortless digital experience.

If you are successful after screening, you’ll need to attend (in-person) an onsite assessment centre at our Parramatta office (dates TBC)

What you’ll bring...

At NAB, we’re on a mission to become the most customer-obsessed organisation in Australia and New Zealand, and that starts with you. While prior banking or home loan experience isn’t necessary, what matters most to us is your passion for putting customers first. You thrive on understanding their needs, always prioritising their satisfaction, and going the extra mile to make every interaction meaningful. With a curious mindset, you ask insightful questions, digging deeper to uncover what our customers truly need.

You’re results-driven and love helping customers resolve their home lending needs in a single call. Skilled at navigating multiple systems and webpages, you approach each interaction with confidence and efficiency. Described as a quick learner, you’re dedicated, passionate, and eager to build a long-term career with a team that shares your commitment to outstanding customer service.

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.