Be the voice of a company that puts customers first.

At Rapid, we provide fast and flexible Auto & Personal finance solutions to Australians who need them most. As we continue to grow, we’re looking for a passionate Customer Service Representative to join our dynamic team. In this role, you’ll be on the frontline-welcoming new customers, answering enquiries, and ensuring every interaction is smooth, helpful, and human.

What you’ll be doing:

• Be the first point of contact for new and existing customers via phone, email, and chat

• Guide new customers through their onboarding journey with care and clarity

• Explain loan products, eligibility, and next steps in plain, confident language

• Troubleshoot and resolve queries efficiently, always aiming for first-contact resolution

• Capture feedback and insights to help improve our customer experience

• Maintain accurate records in our CRM and adhere to compliance protocols

• Work with internal teams to streamline processes and improve service delivery

What we’re looking for:

• Customer service experience, ideally in financial services

• A natural communicator who listens, understands, and responds with empathy

• Ability to simplify complex information and make customers feel supported

• Problem-solving mindset with strong attention to detail

• Comfortable navigating digital systems and working in a fast-paced setting

• A genuine interest in improving the customer journey and advocating for client needs

Why join Rapid Loans?

• Help shape a growing company known for putting people first

• Full training provided and continuous learning encouraged

• Career progression pathways across operations, credit & collections