About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - to name a few!

At the heart of ROLLER is our team - which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it, and are looking for like-minded people to join us on this amazing journey!

About the Role

We’re on the hunt for an Associate Director, Financial Services to join us onsite in Austin, TX. This is a high-impact leadership role focused on the operational execution of our embedded finance and ROLLER Payments business. You’ll be the right hand to the VP of Financial Services, leading day-to-day operations, guiding a growing team, and helping ensure our processes scale as we do.

This role is ideal for someone with fintech or banking experience who thrives in fast-moving environments. You’ll bring clarity to complexity, turn strategy into execution, and collaborate cross-functionally to ensure ROLLER’s financial services operations are efficient, scalable, and customer-centric.

What You’ll Do

Lead & Scale Operations

• Oversee daily operations across payments and embedded financial services — including transaction flows, reconciliations, and settlements.
  
  
• Monitor and continuously improve key processes, ensuring they’re efficient, documented, and ready to scale.
  
  
• Implement tools and systems to drive automation and reduce operational friction.
  
  

Build & Coach a High-Performing Team

• Lead a team of 3 (growing to 8–10), setting clear expectations and creating opportunities for development and growth.
  
  
• Foster a culture of ownership, accountability, and collaboration.
  
  

Drive Cross-Functional Collaboration

• Act as a connector across departments — from Product and Engineering to Sales and Support — to ensure alignment on financial initiatives and smooth delivery.
  
  
• Coordinate cross-team efforts to launch new features, resolve issues, and continuously improve our offering.
  
  

Be the Payments Expert in the Room

• Partner with Sales and Solutions Engineering to support proposal development, pricing conversations, and RFP responses.
  
  
• Join prospect and customer calls to provide payments expertise and help position our embedded finance capabilities effectively.
  
  

Own Escalations & Risk Response

• Act as the go-to escalation point for complex payment or finance-related issues.
  
  
• Collaborate across teams to troubleshoot and resolve incidents quickly and professionally.
  
  

Turn Strategy into Action

• Work closely with the VP to translate strategic initiatives into executable operational plans.
  
  
• Contribute to long-term planning and roadmap delivery.
  
  

Track & Communicate Performance

• Own operational KPIs and reporting (e.g. transaction success, settlement timelines, exception rates).
  
  
• Provide insights and updates to senior leadership on performance and areas for improvement.
  
  

Keep Us Compliant & In Control

• Ensure adherence to relevant regulatory requirements (e.g. PCI-DSS, KYC/AML).
  
  
• Maintain and enforce strong internal controls, policies, and procedures.
  
  

About You

• 8+ years in financial services, payments, fintech, or banking operations — with 3+ years leading teams.
  
  
• Proven ability to manage, coach, and scale high-performing operations teams.
  
  
• Strong understanding of embedded finance, payment gateways, merchant acquiring, and settlement processes.
  
  
• Excellent problem-solving, organizational, and stakeholder management skills.
  
  
• Confident communicator who can engage across technical and commercial audiences.
  
  
• Bachelor’s degree in Business, Finance, or similar (MBA a plus).
  
  
• Experience using systems like Salesforce, Adyen, or Stripe preferred.
  
  

Bonus Points For

• Fintech or SaaS startup experience - you’re used to scaling fast.
  
  
• Regulatory knowledge in payments (e.g. PCI, AML, KYC).
  
  
• Process improvement or project management certifications (Lean, Six Sigma, PMP, Agile).
  
  

Perks!

• Attractive compensation package and benefits.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Paid time off (PTO), Sick days, and US holidays.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• 100% paid Medical Insurance for US Employees.
• 401(k) Plan with a 100% match on contributions up to 5%.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Hiring Manager
   You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
   
   

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment