Responsibilities:

• Perform telecom nodes troubleshooting to assure high levels of stability, reliability, and availability of the Managed Connectivity services.

• Diagnose end to end Managed Connectivity related issues.

• Monitor the Semtech Global NOC

• Troubleshoot and diagnose IP network issues and determine appropriate solutions.

• Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.

• Configure, optimize, and fine-tune monitoring systems.

• Install operating system software, patches, and upgrades.

• As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools.

• Coordinate and implement network, software and hardware upgrades with the Network Operations and Development teams.

• Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system.

• Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.

Minimum Qualifications:

• Schedule flexibility with ability to work non-standard business hours.

• Background in telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)

• Strong understanding of 2G, 3G, 4G, and 5G, nodes.

• Strong troubleshooting skills.

• A keen analytical and structured approach to problem solving.

• A dedication to customer satisfaction.

• Excellent written and verbal communication skills.

• Willingness to learn in a fast-paced environment.

• Proven ability to work independently.

Desired Qualifications

• Excellent documentation skills.

• Familiarity with various monitoring tools such as Kibana, Nagios, Graphite etc. will be an added advantage

• Knowledge on AI and ML usage in data analytics will be an added advantage