Responsibilities:

• Monitor the Semtech Global NOC -30%

• Perform telecom nodes troubleshooting to assure high levels of stability, reliability, and availability of the Managed Connectivity services. – 20%

• Diagnose end to end Managed Connectivity related issues. – 20%

• Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system. -20%

• Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures. – 10%

Minimum Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or related technical field

• 5-7 years of progressive experience

• Schedule flexibility with ability to work non-standard business hours.

• Background in telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc.)

• Strong understanding of 2G, 3G, 4G, and 5G, nodes.

• Strong troubleshooting skills.

• A keen analytical and structured approach to problem solving.

• A dedication to customer satisfaction.

• Excellent written and verbal communication skills.

• Willingness to learn in a fast-paced environment.

• Proven ability to work independently.

Desired Qualifications

• Excellent documentation skills.

• Familiarity with various monitoring tools such as Kibana, Nagios, Graphite etc. will be an added advantage

• Knowledge on AI and ML usage in data analytics will be an added advantage