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Sales and Customer Service Advisor

Splend

Splend

This job is no longer accepting applications

See open jobs at Splend.
Customer Service, Sales & Business Development
London, UK
Posted on Thursday, February 8, 2024
Please note: Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a rostered day off on the following Monday/Tuesday respectively.

About Us

Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and earning potential. But we don’t just hand over the keys and wave goodbye; Our turn-key solution takes the admin work out of the equation for drivers and uses data insights to keep them safe, freeing up their precious time for all the important things in life.

Our Positive Impact

We’re fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid cars, making us an industry leader for this vitally important environmental change.

Here at Splend, we also believe that it’s our people who bring it all together and that an inclusive workplace is not only the right thing to do, but it is also a business imperative. By fostering a culture of inclusivity, we can attract and retain the best talent, create stronger relationships with our customers, and ultimately drive better business results.

About The Role

The Sales and Customer Service Role is a key business contributor whose primary role is to drive business growth via a customer and solution focused approach. The role will be responsible for handling walk-in traffic and educating customers on Splends unique and industry leading products and managing a portfolio of existing customers. Please note this role will be based out of our Cricklewood hub!

Responsibilities

The Sales and Customer Service Role will be responsible for progressing potential customers through the sales pipeline from them walking in the building, to leaving with a subscription, finding them a product and solution that fits their unique situation while also managing a portfolio of existing customers and ensuring they are in a fit for purpose product and in-life upgrade opportunities. Other responsibilities of the role will look like this:

  • Educating customers across our product suite and service offering and Splends points of difference.
  • Educating customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey.
  • Complete in person sales appointments and test drives.
  • Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals.
  • Manage existing portfolio of customers to ensure customer success and identify opportunities for in-life upgrades and cross selling.
  • Maintain an unwavering high level of customer service in line with Splends values and passion for our customers.


What You’ll Bring

  • Be a highly effective communicator with the ability to work in a team and build rapport with customers from a variety of cultural backgrounds.
  • Basic negotiation skills.
  • Excellent time management skills.
  • The ability to focus on the desired result, by setting challenging goals, whilst meeting or exceeding them.
  • Eager to learn, grow and develop in a high growth scale up environment.
  • Great customer service skills with a customer outcome driven focus and approach.
  • Strong administrative capabilities.
  • A current and valid full UK drivers license


Our Benefits And Culture

  • Performance-based bonus
  • Opportunity to participate in the employee share program
  • 25 days annual leave (excl. bank holidays)
  • A day off for your birthday!
  • Private health care
  • Health and wellbeing allowance
  • Employee Assisted Program
  • Learning & Development


At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.

We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!

This job is no longer accepting applications

See open jobs at Splend.