About Us

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the Role

The Retail Operations Manager, a brand new role to our business will act as a 2IC for our Regional Manager (based out of Sydney) and be responsible for managing the customer flow in our Canberra hub, ensuring an unforgettable experience as soon as they arrive.

The role will be very autonomous and fast paced, suiting someone with experience in a busy retail environment. An element of strategy regarding sales and expanding our brand throughout the region will be a large part of this role so having proven experience in bringing in revenue will be beneficial!

• Driving sales initiatives within the State
• Manage sales KPI’s and targets through existing customer pipeline
• Monitoring customer tickets and calls, ensuring they are actioned in a timely manner.
• Implementing processes and procedures.
• Managing onboarding and offboarding compliance for customers
• Accident Management for customers
• Vehicle inspection sign off on return and pre going out
• Manage key customer relationships and participate actively in developing customer centric strategies
• Analysing market trends and competitor activity to continuously refine our product offerings
  

• 4+ years experience in a fast-paced customer facing retail environment
• Proven sales experience with a passion for customer service
• Experience managing a small team
• Strong communication skills and ability to lead with empathy
• Experience managing customers with diverse backgrounds
• Comfortable managing conflict and resolving issues
• Comfortable working through contracts
• Strong attention to detail and time management
• Hold a valid Drivers License
• Be a Permanent Resident or Australian Citizen
• Comfortable with an in-office role working out of our central Canberra hub
• Ability to work Saturdays as per roster
  

• Equity Package: Share financially in the company's success
• Performance based bonus and commission plans
• Employee Assistance Program
• Dedicated Learning & Development Platform
  

Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

Please note: Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a rostered day off on the following Monday/Tuesday respectively.

At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.

We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!