Automotive Sales and Customer Assistant
Splend
Customer Service, Sales & Business Development
Melbourne, VIC, Australia
Posted on Feb 21, 2025
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
Based out of our South Melbourne hub, as an Automotive Sales and Customer Assistant at Splend, you will be instrumental in driving sales and enhancing customer experiences by matching clients with the ideal vehicle subscription package. This role requires deep product knowledge, excellent customer service skills, and the ability to thrive in a fast-paced, retail-driven environment.
Responsibilities
- Maintain a thorough understanding of all Splend’s vehicle subscription packages and related products. Continuously update knowledge base with new features and updates to ensure accurate representation to customers.
- Engage directly with customers to understand their needs and recommend products that best fit their requirements. Guide customers through the decision-making process, from initial inquiry to final sale.
- Assist in daily hub operations, including customer onboarding, processing returns, and vehicle exchanges. Ensure all interactions and transactions are conducted smoothly and efficiently.
- Gather customer feedback and share insights with the Team Leader to help refine sales strategies and product offerings. Participate in regular team meetings to discuss challenges and opportunities.
- Adhere to all company policies and regulations regarding sales practices and customer interactions. Ensure the integrity of sales transactions and customer data.
What you'll bring
- Strong understanding of sales principles and customer service practices.
- Proven ability to communicate effectively and persuasively with customers.
- Keen attention to detail and the ability to manage multiple tasks simultaneously.
- High school diploma required; a degree in marketing, business, or related field is preferred.
- Experience in a retail, sales, or customer service role is highly advantageous.
- A passion for the automotive industry and vehicle technology (desirable).
- A full unrestricted Australian Driver's License
- Comfortable commuting to our South Melbourne hub daily
- Able to work weekends as required
Our benefits
- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.