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Portfolio Company Careers

Discover career opportunities across PFG's network of portfolio companies

Lead Generation Specialist

StoreHub

StoreHub

Sales & Business Development
Kuala Lumpur, Malaysia
Posted on Friday, July 5, 2024
Are you looking for an opportunity to kickstart or continue your career in a role that combines sales and customer care? Do you have a passion for communicating with customers and identifying sales opportunities?
If so, we have an exciting opportunity for you!
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.
At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.
If this is a journey you’d like to embark on, keep reading!
As a Lead Generation Specialist, you will generate business opportunities via various social media channels, working to explore and uncover their needs in order to better understand how StoreHub's POS system can grow their business.
At StoreHub, we understand that starting or continuing your career can be daunting. That's why we offer a supportive and collaborative work environment, where you'll have the opportunity to learn from peers and develop your skills in sales and customer care. We offer a range of benefits designed to help you feel comfortable and motivated every day. These include access to a comfortable office space, a MacBook to work on, and free coffee to keep you energized. With commission-based earning opportunities, this role offers the potential for rewards based on your performance.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
What you will do:
  • Generate inbound and outbound leads for the Sales team
  • Engage with customers on social media, especially Facebook, Viber and WhatsApp chats, to handle incoming inquiries and create leads for the Sales Team
  • Manage a high volume of leads in the CRM tool Salesforce accurately and efficiently, ensuring the right level of follow-up
  • Research target customers online as pre-qualified sales opportunities
  • Provide strong communication and coordination within and among the sales teams
  • Understand our strategic direction and initiatives and assist with team alignment and support
How you will need to be:
  • A BIG passion for helping small business
  • You have extensive experience in finding, managing, and closing business deals or an impressive background in retail with an interest in sales. Ideally, you combine both
  • You have excellent phone etiquette and are comfortable with presenting and explaining StoreHub’s products to our clients over the phone
  • You are able to create outbound solution messaging both in written and verbal form
  • You have solid knowledge and skills in customer orientation, product demonstration, sales techniques, and sales control systems
  • You enjoy the challenge of working in a fast-paced data-driven sales environment
  • Two or more years of sales experience, or experience in a related field such as marketing or customer service, is a major plus
  • Must be able to work on shift: 5 days per week (Monday - Sunday) including public holidays
  • A solid understanding of the retail industry is a major plus
  • Candidates fluent in Mandarin are preferred as role requires candidate to deal with Mandarin speaking merchants
What makes working at StoreHub awesome (and refreshing!):
  • Our people - for real! Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
  • Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best.
  • It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence.
  • CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact.
At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:
  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
  • Sports events sponsored by the company, including football, bouldering, basketball, squash, and more
  • Team building activities to help you bond and collaborate with your teammates
  • Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments
  • Reflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback
  • Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments
We do have all the other cool perks too:
  • Free Nespresso coffee to fuel your productivity
  • Fully stocked fridge and pantry - ice-cream, snacks, and other yummy treats
  • Free Season Parking - no more roadside headaches
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Apple MacBooks for everyone to help you do your best work
We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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