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Supply Chain & Payout Executive



Manila, Philippines
Posted on Friday, July 5, 2024

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Supply Chain & Payout Executive role, you’d be responsible to ensure a smooth operation for the hardware in StoreHub. This will involve communicating and coordinating with internal stakeholders as well as vendors from all 3 different countries which is Malaysia, Philippines, and Thailand. Also, as the company’s gatekeeper in releasing payouts to merchants and hardware vendors, you will be responsible for performing reconciliations and resolving payment related queries while handling disputes/chargebacks from our payment gateway partners.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

To top it off, we also welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.

What you will do:

  • Monitor and perform daily processing of SOs, POs, and manage deliveries for hardware and confirmation of orders with respective vendors in Malaysia, Philippines, and Thailand.
  • Coordinate and communicate daily to build a good working relationship between vendors and internal stakeholders while maintaining & documenting supply chain & payment processes and procedures.
  • Perform payments reconciliation daily between payment gateways and internal systems, for merchants in the respective countries: Malaysia, Philippines, and Thailand, and help resolve clients’ and the company payment gateway partners on disputes & chargeback, along with payment related queries.
  • Manage ad-hoc projects related to Supply Chain and Payment Operations.

What you will need:

  • Ability to effectively communicate, speak, read, and write in English.
  • Patience and adaptability to fast changes in processes.
  • Basic understanding of Google Mail, Sheets, Docs, Slides, and Forms.
  • Proactive and willing to learn on the job.
  • Ability to accept constructive criticism and give it as well.

What makes working at StoreHub awesome (and refreshing!):

  • Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
  • It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.

We do have all the other cool perks too:

  • Free Season Parking - no more roadside headaches
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Apple Macbooks for everyone

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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