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Portfolio Company Careers

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Account Executive (Onsite)

StoreHub

StoreHub

Sales & Business Development
Manila, Philippines
Posted on Friday, July 5, 2024

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Account Executive (Billings) role, you will be responsible for receiving and sorting incoming payments. You will ensure the hygiene of the accounts in terms of billing, plan type, and invoices. You will also audit the overdue charges & changes/activation on plans.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

Requirements

What you will do:

  • Revenue monitoring and managing account balances to discover outstanding debts or other inconsistencies.

  • Handle account queries from our merchants.

  • Ensure that billing sent to our merchants is accurate and done in a timely manner.

  • Collaborate with Account Managers in regard to account information matters.

  • Follow and adhere to all practices that cover internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting.

What you need to have:

  • 1- 2 years of demonstrated success in handling billings or general accounting roles

  • Strong process management, financial acumen, and adherence to policy

  • Adequate customer management skills. Ability to demonstrate a strategic mindset to handle persuasive conversations with customers

  • Ability to react and adapt to potentially rapid shifts in priorities and organisational policies

  • Proficiency in MS Office (especially Excel)

  • Good time management and organisational skills

Plus points if you have:

  • Prior customer service experience

  • Prior experience in negotiating with SME to Enterprise merchants

  • Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization

Benefits

What makes working at StoreHub awesome (and refreshing!):
  • Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
  • Impact not just effort. We recognize that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours is not how we measure or talk about a person’s contribution.
We do have all the other cool perks too:
  • HMO
  • Apple Macbooks for everyone
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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