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Customer Onboarding Manager

StoreHub

StoreHub

Customer Service, Sales & Business Development
Manila, Philippines
Posted on Friday, July 5, 2024
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.
At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.
If this is a journey you’d like to embark on, keep reading!
In the Onboarding Consultant role, you will be responsible to assist and guide our merchants in ensuring that their onboarding journey with StoreHub begins on a successful note. You are expected to work autonomously to complete expected goals for number of projects taken live per month, self-managing and prioritizing your work based on customer needs and StoreHub’s requirements. With the Onboarding Consultant's guidance, merchants will be educated on the most effective ways to use our products or services in a smooth, hassle-free manner.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
What you will do:
  • Initiate welcome calls to prepare the merchant for the next steps in the onboarding process
  • Coordinate onsite/online training and ensure all relevant stakeholders are present
  • Enable business owners to utilize StoreHub products with the best practices for managing their daily operations - this includes management of labor, product features that will be useful for them to manage their operations and grow their business
  • Comfortable with ambiguity and able to work flexibly in a business with aggressive growth goals
  • Coordinate with various internal departments to solve minor technical glitches during onsite/remote onboarding
  • Manage several onboarding engagements simultaneously by leveraging strong project & time management skills
How you will need to be:
  • 1-2 years of experience in customer-facing roles, preferably from the F&B industry
  • Candidate MUST be open to working onsite in our office in Makati. This role may also do client meetings.
  • Extremely passionate about helping customers be successful through various product adoption
  • Highly curious in asking the right questions to get to the root cause of an issue
  • Able to pick up technical concepts and information quickly
  • Responsive to feedback and applying it immediately
  • Good at facilitating meetings and workshops, training & development experience is a plus
  • Understand the unique operation needs of the merchants
  • Strong problem-solving skills about tools and technology that are being used by our customers
  • Bright, self-starter with a growth mindset
  • A relentless determination to help onboard customers as effectively as possible
  • Comfortable engaging different types of merchants from ‘mom and pop’ stores to C-level executives
What makes working at StoreHub awesome (and refreshing!):
  • Our people - for real! Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
  • Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best.
  • It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence.
  • CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact.
At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:
  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
  • Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments
  • Reflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback
  • Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments
We do have all the other cool perks too:
  • Free Parking - no more roadside headaches
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Apple MacBooks for everyone to help you do your best work
We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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