Business Analyst
StoreHub
IT, Sales & Business Development
Kuala Lumpur, Malaysia
Posted on Nov 14, 2024
Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
As a Business Analyst, you will play a key role in improving processes and implementing automation across the business. Your technical expertise and analytical skills will help enhance operational efficiency, drive automation initiatives, and improve the end-user experience. This role requires a strong understanding of business processes, coupled with the ability to design and implement technical solutions that address business needs. The work is challenging, fast paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
What you will do:
What you will do:
- Execute technical solutions that align with StoreHub’s Sales and Customer Experience (CX) strategies.
- Ensure data is captured securely and accurately in all systems.
- Investigate and resolve root causes of downtime or discrepancies of most web tools in use, where necessary.
- Conduct quantitative analysis, monitor KPIs, and provide insights on how automation and process changes are impacting business performance.
How you will need to be:
- 1-2 years of experience as a Technical Business Analyst, Business Process Analyst, or in a similar role, with a primary focus on automation and process improvement. Fresh graduates with a degree in Computer Science or a related field are encouraged to apply. Training will be provided.
- Hands-on experience with CRM systems, particularly Salesforce, including the use of automation tools (e.g., Flows, Apex). Salesforce Admin or Developer certification is a plus.
- Familiarity with additional web tools such as Intercom, AWS, Google AppsScripts, Zapier, Postman or other platforms.
- Good understanding of Software Development Lifecycle (SDLC). Knowledge of Database Management is a plus.
- Experience in process mapping, identifying areas for automation, and implementing solutions using a range of Low-code to Integrations (REST/SOAP API) methods.
- Strong documentation skills, able to clearly convey technical processes and solutions to both technical and non-technical audiences.
- Excellent analytical, organizational, and interpersonal skills, with a focus on improving business processes through technical solutions.
- Self-motivated and able to work independently on complex projects, with a proactive approach to identifying and solving problems.
- Eagerness to stay updated on industry trends, especially related to process automation and digital transformation.
What makes working at StoreHub awesome (and refreshing!):
Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
- Communicate for Clarity
- Humble and Hungry
- Authentic but not an *sshole
- Nimble and Quick
- Growth Mindset
- Efficiency and Excellence
We do have all the other cool perks too:
- Apple Macbooks for everyone
- Free Season Parking
- Fully stocked fridge and pantry - Coffee, snacks, and more yums
- Cutting edge tools. If something can be automated, we'll make it happen
- Medical and Dental Outpatient Visits + Medical Insurance
- Opportunities for career growth and continuous learning
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