Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

The Customer Success Manager (CSM) is responsible for owning and executing a large portfolio of customer accounts, ensuring satisfaction, retention, and growth. CSMs are trusted advisors who minimize attrition, uncover expansion opportunities, and build long-term partnerships that contribute to StoreHub’s financial success.

You will collaborate closely with internal teams such as Merchant Success Managers (MSM), Account Executives (AE), Product, and Sales Ops to develop strategies, resolve challenges, and deliver outcomes that maximize customer and business value.

• Own and manage the end-to-end customer experience — from onboarding through renewal — ensuring satisfaction and long-term success.

• Collaborate with internal teams (MSMs, AEs, Product, Sales Ops, etc.) to design and execute customer success strategies.

• Retain and grow accounts by identifying upsell, cross-sell, and add-on opportunities throughout the customer lifecycle.

• Lead contract renewals and negotiations, balancing strong terms for StoreHub with trusted customer relationships.

• Proactively identify customer needs and roadblocks, driving timely resolution and successful renewals.

• Leverage resources across Competitive Intelligence, Pricing, Legal, and Product to craft win-win strategies.

• Maintain a rolling 120-day renewal forecast and track account health to mitigate risks early.

• Follow best practices for CRM hygiene, forecasting, and data accuracy in all account management activities.

• Act as a mentor and subject matter expert, contributing to initiatives that align with departmental and organizational goals.

• Engage in proactive account planning to ensure consistent, strategic alignment with customer objectives.

• 2–3 years of success in Sales, Account Management, or Customer Success with contract negotiation and account ownership.

• Strong negotiation and objection-handling skills, with proven ability to foster trust.

• Solid process management, financial acumen, and adherence to best practices.

• Excellent customer management and relationship-building skills.

• Ability to adapt quickly to shifting priorities and business needs.

• Bachelor’s Degree in a relevant field.

• Experience negotiating SME to Enterprise service contracts.

• Familiarity with CRM systems (e.g., HubSpot, Salesforce, or similar).

• Experience in a SaaS, tech, or fast-paced digital environment.

• Completion of a negotiation or commercial sales course is an advantage.

• Willingness to pilot new initiatives and contribute to departmental improvement projects.

Our people – StoreHubbers are some of the smartest and most interesting people you’ll ever work with. Expect to learn a lot from your peers.
Culture of Candour – We embrace directness, hate bureaucracy, and move fast. If you’re tired of corporate nonsense, you’ll feel right at home.
Cutting-edge tools – If something can be automated, we’ll make it happen. You’ll get exposure to the latest tools so you can focus on impactful work.
Impact, not just effort – We value results over hours worked. Effort matters, but excellence and outcomes are what we reward.

CHANGE — our core values

• Communicate for Clarity

• Humble and Hungry

• Authentic but not an *sshole

• Nimble and Quick

• Growth Mindset

• Efficiency and Excellence

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.