Field Service Technician (MY)
StoreHub
If this is a journey you’d like to embark on, keep reading!
In the Onsite Field Service Technician, role, you’d be the go-to-person to help resolve customers’ technical & service needs. As a representative of the company, you will be responsible for driving a successful customer experience while providing technical & service solutions upon escalated issues.
What you will do:
Conduct onsite troubleshooting for hardware and software issues
Perform site inspections and assessments for new or existing merchants
Install hardware and set up software systems
Handle basic software troubleshooting
Communicate and interact with customers during support visits
Prepare reports and documentation after site visits
Monitor and manage incoming Hardware & Onsite Support tickets
Support internal office setups (POS systems, meeting room systems, etc.) when required
How you will need to be:
Basic understanding of TCP/IP, including IP addressing
Ability to diagnose and resolve common DNS and DHCP issues
Skilled in troubleshooting hardware and software issues related to StoreHub POS systems
Strong written and verbal communication skills in English and Bahasa Melayu
2–3 years of experience in networking, focusing on hardware installation and troubleshooting
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
- Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
- Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
- Communicate for Clarity
- Humble and Hungry
- Authentic but not an *sshole
- Nimble and Quick
- Growth Mindset
- Efficiency and Excellence
- Apple Macbooks for everyone
- Free Season Parking
- Fully stocked fridge and pantry - Coffee, snacks, and more yums
- Cutting edge tools. If something can be automated, we'll make it happen
- Medical and Dental Outpatient Visits + Medical Insurance
- Opportunities for career growth and continuous learning
Submit Your Application
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