Project & Account Manager
SuperCom
Sales & Business Development
Tel Aviv-Yafo, Israel
Posted on Oct 13, 2024
Description
SuperCom's IoT division is seeking an enthusiastic, collaborative, and highly motivated Project & Account Manager to join our team.
We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day.
Responsibilities:
- Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
- Act as the primary point of contact and advocate for customer needs.
- Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
- Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
- Use project planning tools and CRM software to monitor and track project progress.
- Handle all operational aspects of accounts, including billing, logistics, and partners’ coordination.
- Collaborate with internal teams to ensure smooth project execution and customer support.
- Provide technical support and knowledge as required.
- Prepare and present reports on account status and project progress.
- Develop and deliver training programs to educate customers on product usage and best practices.
- Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.
Requirements
- Minimum of 4 years of Proven experience in project management or customer success management with global customers or international projects.
- Bachelor’s degree in a relevant field (e.g., Industrial Engineering, Business Administration).
- Experience working with global customers or managing international projects.
- Experience in B2B companies from the tech industry.
- Proficiency in project planning tools and CRM software.
- Experience in developing and delivering customer training programs.
- Customer-centric mindset with a deep understanding of customer needs and the ability to advocate for them within the organization.
- Excellent proficiency in English (reading, writing, and speaking).
- Willingness to travel internationally as needed (~25%).