SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv.

This is a full-time, on-site position suitable for candidates seeking to build a strong foundation in IT operations and support.

As a key member of our Network Operations Center, you will monitor live systems and play a critical role in identifying, troubleshooting, and escalating issues that impact international clients and partners.

Responsibilities:

• Work 5 shifts per week, exclusively during nights, weekends, and holidays.
• Provide technical support for customers and partners via inbound calls, our ticketing system, and email.
• Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments.
• Detect, classify, and escalate hardware & software incidents according to established procedures.
• Serve as the first point of contact for our customers and subcontractors.
• Provide timely information to customer-facing teams to improve overall customer satisfaction.
• Accurately log incidents, actions, and resolutions in ticketing systems.
• Communicate with global partners and internal teams to assist in resolving issues.
• Collaborate with Tier 2/3 engineers to ensure effective issue resolution.

• Excellent analytical and problem-solving skills with a strong sense of customer orientation.
• BS Degree or relevant background in Information Systems, Computer Science, or other tech-related fields.
• Availability for consistent night/weekend/holiday shift work.
• Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
• Excellent communication and interpersonal skills.
• Ability to stay focused under pressure and prioritize tasks.
• Proactive, responsible, and able to identify and escalate critical issues.
• Comfortable interacting with international stakeholders.
• Fast learner, adaptable, and team-oriented.