Position Overview:

We are seeking a highly organized and detail-oriented Office Manager to oversee a setup and expansion of our office in Cairo, including administrative functions. If you are a proactive individual with strong leadership and organizational skills, we invite you to apply and help us maintain a smooth and efficient office environment.

As the Office Manager at Tabby, you will be a crucial part of our team, ensuring the seamless operation of our contact center. You will oversee administrative tasks, manage office resources, and promote a positive work atmosphere. Your ability to handle multiple responsibilities and work in a fast-paced environment will be essential to your success in this role.

Key Responsibilities:

Administrative Management:

• Supervise and support administrative staff.
• Establish and maintain office policies and procedures to optimize efficiency.
• Develop and update company documents, reports, and presentations as needed.
• Manage office budgets and expenses, striving for cost-effectiveness.

Facilities Management:

• Ensure the call center premises are ready for operations
• Maintained clean, organized, and safe for employees
• Coordinate office maintenance services and repairs as necessary
• Oversee inventory of office supplies and place orders as required.

Communication and Coordination:

• Serve as the primary point of contact for internal and external stakeholders.
• Facilitate communication between departments and team members.
• Schedule and coordinate meetings, training sessions, and travel arrangements.

Human Resources Support:

• Assist in the recruitment and onboarding of new employees.
• Maintain employee records and ensure compliance with HR policies and labor laws in Egypt.
• Manage employee benefits and assist with HR-related inquiries.

Data Management:

• Maintain and organize call center files and records, both physical and digital.
• Handle sensitive and confidential information with discretion.

Qualifications:

• Bachelor's degree in business administration or a related field (preferred).
• Proven experience as an Office Manager or in a similar administrative role, preferably in a call center or customer service environment.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills in both English and Arabic.
• Proficiency in office software (e.g., Microsoft Office Suite).
• Knowledge of Egyptian labor laws and HR practices (a plus).
• Ability to multitask, prioritize, and adapt in a dynamic call center environment.
• Leadership and team management skills.