About the Role:

As a Merchant Onboarding Executive, where you will play a pivotal role in processing SME applications for the dynamic markets of KSA and UAE. Your primary responsibilities will involve guiding merchants through our automated onboarding cycle, facilitating the setup of their online stores, and promoting Tabby's comprehensive financial services. The focus is on maintaining brand consistency, enhancing online visibility, and contributing to sustainable financial growth by fostering robust relationships with Tabby's diverse range of merchants.

What you will be doing:

• Efficiently activate merchants and oversee the backend integration process.
• Evaluate pre- and post-website activities, monitor merchant transactions, and ensure Tabby's online visibility aligns with our Brand Guidelines.
• Managing and optimizing CRM while keeping track of daily, weekly, and monthly KPIs of lead assignments and conversions into live accounts.
• Correcting/verifying configurations for each merchant prior to taking them live and ensuring they are set up with the right accesses and dashboards.
• Own the merchant onboarding process entirely and actively resolve (or facilitate resolution through other teams) any issues that may arise during the onboarding and activation process.
• Adhering to response time and NPS KPIs.
• Investigating integration issues, including backend settings and error resolution, and collaborating with stakeholders to find effective solutions.
• Working closely with the Business Development team to implement improvements for a seamless merchant onboarding experience about expanding the portfolio of leads going through the onboarding team.
• Recommending and contributing to process improvements to enhance the efficiency of the merchant onboarding process with multiple departments for reporting, channel partnerships, CRM tasks, and BD problem-solving.

You should get in touch with us if you:

• Hold a bachelor’s degree in business, sales, or related fields, with 0-1 year of experience.
• Possess proficiency in both written and spoken English & Arabic.
• Enjoy analyzing, communicating, and problem-solving, with strong organizational and project management skills.
• Preferably have a background in a tech company or a keen interest in web technology, fintech, and e-commerce.
• Have the ability to work independently and as a part of a team.
• Self-driven, proactive problem solver, and comfortable multi-tasking in a dynamic environment.
• Adhere to set OKRs and targets, demonstrating a process-driven and systematic approach to tasks.

To be successful in this role, we believe that you will have:

• Great communication skills, both over the phone and via email, with a background in customer/merchant support.
• A business- and solution-oriented mindset with keen attention to detail, systematic, process-driven, and ability to navigate unclear solutions calmly to support our merchants.
• An interest in web technology, fintech, and e-commerce, with knowledge of the e-commerce system landscape (i.e., Magento, Shopify, API integrations) being a strong plus.