What you will be doing

• Efficiently activate merchants and oversee the backend integration process.
• Evaluate pre and post-website activities, monitor merchant transactions, and ensure Tabby's online visibility aligns with our Brand Guidelines.
• Manage and optimize CRM while keeping track of daily, weekly and monthly KPIs of lead assignments and conversions into live accounts.
• Correct/verify configurations for each merchant prior to taking them live, ensure they are setup with the right accesses and dashboards.
• Own the merchant onboarding process entirely and actively resolve (or facilitate resolution through other teams) any issues that may arise during the onboarding and activation process.
• Adhering to response time and NPS KPIs.
• Investigate integration issues, including backend settings and errors resolution, collaborating with stakeholders to find effective solutions.
• Work closely with the Bizdev team to implement improvements for a seamless merchant onboarding experience, with regards to expanding the portfolio of leads going through the onboarding team.
• Recommend and contribute to process improvements to enhance the efficiency of the merchant onboarding process with multiple departments for either reporting, channel partnerships, CRM-tasks, and BD problem solving.

You should get in touch with us if you:

• Hold a Bachelor's degree in business, sales or related fields, with 1-3 years of experience.
• Possess proficiency in both written and spoken English & Arabic.
• Enjoys analyzing data, communicating, and problem-solving, with strong organizational and project management skills.
• Preferably have a background in a tech company or a keen interest in web technology, fintech, and e-commerce.
• Ability to work independently and as a part of a team
• Self-driven, a proactive problem solver, and comfortable multitasking in a dynamic environment.
• Adhere to set OKRs & Targets, demonstrating a process-driven and systematic approach to tasks to achieve business goals.

In order to be successful in this role, we believe that you will have:

• Great communication skills, both over the phone and via email, with a background in SME merchant success.
• A business- and solution-oriented mindset with a keen attention to detail, systematic, process driven and able to navigate unclear solutions calmly to support our merchants.
• An interest in web technology, fintech, and e-commerce, with knowledge of the e-commerce system landscape (i.e., Magento, Shopify, API integrations) being a strong plus.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Medical Insurance