KSA_Partner Support Specialist

Tabby

Customer Service

Posted on Nov 18, 2025

At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants — ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.

You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.

Application Deadline: December 15, 2025
Department: Partner Support Ops
Employment Type: Full Time
Location: KSA
Workplace type: Onsite
Reporting To: Sergei Piatkov

Key Responsibilities

Partner Communication & Issue Resolution
- Provide support to Tabby partners and applicants across chat, email, and phone.
- Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).
- Ensure accurate, timely resolution in line with SLAs and process guidelines.
Process Adherence & Quality
- Apply Partner Support procedures and knowledge-base materials consistently.
- Maintain high QA standards by following templates, knowledge cards, and approved flows.
- Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.
Continuous Improvement
- Capture insights from partner queries to help identify gaps in workflows and policies.
- Suggest improvements that enhance FCR and CSAT performance.
- Stay current on product, scoring, finance, and payout processes to provide accurate guidance.
Collaboration & Business Alignment
Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.
Support colleagues in achieving collective targets and maintaining a high-performance culture.

Skills, Knowledge & Expertise

Strong fluency in Arabic and English (both written and verbal).
Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred).
Experience in B2B support, call center, or customer operations is a plus.
Excellent communication, problem-solving, and relationship-building skills.
High attention to detail and ability to follow structured processes.
Resilience and confidence in handling demanding partners and escalations.
Analytical mindset and ability to turn data/feedback into action.
Self-motivated with strong ownership and accountability.

Job Benefits

Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).
Bonus Multiplier for month-over-month performance improvement.
Growth Opportunities within Tabby based on business needs and results.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now