Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

We are looking for a hands-on ServiceDesk Team Lead to own L1 technical support operations in KSA: the queue, the quality, the SLAs and the team. You will lead the local L1 engineers, keep the escalation flow to L2 and engineering clean, own incident response for KSA-affecting issues, and represent ServiceDesk in KSA-specific processes, including regulatory ones (SAMA).