About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

The Quality Assurance (QA) team is responsible for validating that the products meet specified requirements, and to help ensure product releases are achieved within planned timeframes. This is a technical testing role requiring an understanding of the underlying technologies in use and their interaction.

Job Purpose

The Senior QA & Test Engineer is responsible for working, within a cross-functional Agile “Scrum” team, under the guidance of the QA Manager, to

• Identify, understand, and complete assigned testing tasks
• Help ensure the requirements of the release are met
• Managing both manual and automated testing process for specific product releases

Key Accountabilities

• Interpreting requirements and specifications by developing effective Test Cases and timeframes
• Automating and executing Test Cases
• Accurately reporting and logging incidents
• Investigating and reproducing reported incidents
• Reviewing and contributing detail to existing logged incidents
• Communicating with all members of the Scrum team throughout the SDLC/STLC
• Collaborating with other QA Engineers to improve testing tools and processes, for improved efficiency and effectiveness
• Collaborating with the Scrum team to improve process’ efficiency and effectiveness

Key Performance Criteria

• Test Cases are automated, executed, and defects are logged
• Testing tasks are “DONE” within the defined “Scrum” framework and timeframes
• Regular communication with the appropriate team members throughout the project
• Contributions are made to improve testing efficiency and effectiveness
• The Tester’s skills, knowledge and experience are further developed to improve their ability to contribute to the goals of the Team and the Company

Skills/Knowledge/Experience

The candidate is expected to have or be able to quickly obtain the following:

• A Computer Science or similar qualification or experience
• At least 8 years of work experience in a testing role; a keen interest in QA is essential
• Strong test automation experience of API, web, and desktop applications, working with batch files, JMeter, Selenium, Playwright, Pearl, Ruby or similar, .NET C# and Visual Studio
• Experience with CI/CD pipelines and DevOps practices
• Experience building/maintaining test automation frameworks
• Experience with Windows servers, features, platforms, and applications
• Experience with SMTP, HTTP, TCP/IP. E-Mail, Web, and Proxy servers is desirable
• Experience with DNS, AD, LDAP, Microsoft Exchange, and SQL Server is an advantage
• SQL Server queries and simple understanding of database architecture is preferable
• Experience using virtual machines to create environments for testing
• Administration of Jira and related Atlassian products
• Excellent documentation skills
• ISTQB, ISEB, MS Azure or similar certifications are a bonus

Interpersonal Characteristics

• Analytical skills with attention to detail
• Excellent verbal and written communication skills with people of varying technical ability
• Ability to prioritize and self-manage tasks, responsibilities, and time
• Ability to work as a Team Player, in a cross functional team in an Agile Scrum environment
• Ability to understand the target audience and how the products are used

Reporting Relationship

Formally reporting to the QA Manager, but also accountable to fellow Scrum Team members in a flat team structured environment.

Education

• A high school diploma or equivalent is required; a college or university degree is a plus.

This is a remote opportunity open to anyone legally authorized to work in Mexico. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.