About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

Trustwave, a market leader in cybersecurity, is seeking a highly skilled and experienced Cyber Security Operations Manager to join our Global Threat Operations (GTO) team. GTO is at the forefront of delivering managed threat detection and response (MDR) services worldwide, ensuring the protection of our client’s critical business assets. As a cyber security global leader, you will play a pivotal role in orchestrating our clients managed detection and response services.

Ideal Candidate

As a Global Threat Operations Manager, you will provide both operational and strategic leadership to a team of dedicated intrusion analysts and cyber security engineers distributed across the globe. This role demands a unique blend of skills, including threat detection expertise, effective communication, employee development, technical acumen, process enhancement, metric-driven decision-making, project leadership, and a profound understanding of Managed Security Services. We are looking for an individual who thrives in a fast-paced environment, collaborates with international peers, operates autonomously with informed risk-taking, and excels as a creative problem solver committed to delivering exceptional customer outcomes.

Key Responsibilities

· Deliver Excellence: Lead the delivery of top-tier Managed Security Services as part of a global organization, ensuring the highest standards of protection.

· Team Leadership: Manage, mentor, and foster the development of a diverse team of cyber security Engineers and Analysts, empowering them to respond to multiple concurrent security events and customer requests.

· Operational Excellence: Provide operational and process leadership to a team of security professionals while engaging in meaningful discussions with stakeholders, peers, and leadership.

· Innovative Initiatives: Spearhead projects and initiatives focused on process automation, incident response enhancements, and security use case development to stay ahead of emerging threats.

· Leverage Scale: Capitalize on the global scale of our Security Operations Center (SOC) organization to optimize security operations.

· Personnel Management: Oversee personnel matters, including scheduling, task prioritization, goal setting, and implement mechanisms for enhancing the execution of operational and technical tasks.

· Operational Proficiency: Maintain your technical operational skills and actively participate in managed detection response operations when necessary.

· Cultivate Excellence: Foster an inclusive environment that encourages ownership, accountability, and continuous improvement within your team.

· Customer Focus: Triage issues swiftly, maintain a customer-first attitude, and cultivate a culture of ongoing process refinement.

· Configuration and Management: Configure, manage, and upgrade protection policies for Intrusion Detection Systems (IDS), Intrusion Protection Systems (IPS), Security Information and Event Monitoring (SIEM) platforms, and Endpoint Detection & Response Platforms.

· Shift Flexibility: Be available to provide oversight or work any shift within your direct reports' 24/7/365 operations, including nights, weekends, and holidays.

Why it Matters:

Joining our team means becoming a vital part of a market-leading force dedicated to safeguarding critical assets, solving complex security challenges, and delivering innovative services that meet the security needs of our global customer base.

Why You Will Love It:

Exceptional Team: Lead a highly skilled team and collaborate with experienced leaders in cybersecurity who share your passion for delivering market-leading Managed Security Services.

Global Exposure: Gain insight into various aspects of the Managed Security Services business, with your leadership and actions directly impacting the security of organizations worldwide.

Ownership and Impact: Assume responsibility for defining and executing processes that consistently deliver outstanding results.

Qualifications:

· Bachelor's degree in a security discipline or related field, or equivalent qualifications.

· 5+ years of team leadership experience.

· 3+ years of program management experience with a strong knowledge of best practices.

· 5+ years of experience in Managed Security Services or multi-tenant enterprise security.

· 5+ years of experience in a security operations center or a similar environment.

· Expertise in endpoint protection security controls (3+ years).

· Proficiency in SIEM administration and use case development (3+ years).

· Experience with SOAR or workflow optimization platforms (2+ years).

· Familiarity with network-based security controls (3+ years).

· Ability to work any shift within a 24/7 operation, including nights, holidays, and weekends.

· Experience in developing metrics and implementing organizational change.

· Exposure to process improvement and quality control tools and methods.

· Excellent written and verbal communication skills.

· Proven ability to navigate complex, multi-disciplined, distributed-responsibility, and often ambiguous operational environments.

· Strong leadership skills with the ability to prioritize, analyze tradeoffs, communicate effectively, and influence stakeholders.

· Independent problem solver skilled at conflict resolution.

· Proficiency in driving teamwork, communication, collaboration, and commitment across multiple groups with competing priorities.

· Experience in gathering requirements and developing operational requirements for custom tools.

· Strong critical thinking skills with a track record of working with cross-functional teams, including software engineering, networking, and infrastructure.

Education:

· A bachelor's degree in a security discipline or a related field is preferred. However, a minimum of a high school diploma or equivalent is required for employment.

This is a remote opportunity open to anyone legally authorized to work in the Philippines. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.

Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.